How to fix the most common errors we can find while installing Microsoft Office

As many of you may already know, this sequel is made up of a series of standalone apps such as the text editor. Word , spreadsheet Excel or the tool to create our own multimedia presentations, Power point , Among others. In addition, over the years, the Redmond-based firm has upgraded office day , while launching several modes of use of the same suite.

And is that in addition to the classic application that we install on our computer, we can also use Office 365 which works in the cloud, or a free version that we can use over the internet, but which is obviously very limited in terms of its original functionality. However, many other users prefer to use other proposals similar to this one, but for free, on their computer, as is the case with la office suite of Google , or LibreOffice Eg.

With everything and with that and despite all the advantages that MS Office presents to us in these times, the truth is that not all were going to be virtues, but there are occasions when regular users of these Microsoft programs also encounter disadvantages.

Solutions for error codes in Microsoft Office installation

Errors 12002-4, 12007-4 and 12152-4

As we know over time, users sometimes report a series of errors when installing the suite on their computer, among which we can highlight, among the most common, the error codes 12002-4, 12007-4 and 12152-4. Well, these specifically refer to the fact that there was a problem with the internet connection while installing the suite. Of course, in the event that the connexion works, there may be other reasons why these error codes that we refer to are being returned.

Therefore, if we get some of these failures mentioned by the installation files that need to be downloaded, a good idea to avoid them is to download the offline copy of the same Office and then install it offline on our PC . In fact, we can find an offline installer for the architecture Office 32 bit and 64 bit . At the same time, another possible item for which we receive some of these errors, may be that we are working on the PC with a proxy, as some servers are blocking the download of the suite for the installation .

Therefore, a good solution would be to disable the proxy servers of our browser before starting the process as such, as can happen with the antivirus or firewallfire that we normally use on the PC. And it is necessary to keep in mind that the antivirus solutions installed on the computer may block the downloading of Office installation files if they consider them to be suspicious, so it would not hurt to disable these items at least temporarily, during the process.

Errors 30102-11, 30102-13, 30103-11 and 30103-13

By changing the third, we can also find error codes 30102-11, 30102-13, 30103-11 and 30103-13 in the installation of Office, which happens when the system is missing disk space . At the same time, it should be taken into account that although we can free up some space, these same errors are also related to other issues that we will see below.

Therefore, the first action we can take in this case is to clean the disk drive where we install Office to free up space, which we can do both from the integrated system Windows for this or by using a third party application of the evenings. Similarly, we can also try to restart the computer and try to install Office again in case we have encountered any of these errors that we mentioned.

Of course, it is possible that a installation service blocked the process itself in Windows, so we can also choose to kill the “Windows Installer” process and start all over again. It also won't hurt to check for the latest updates. Windows are installed , because if there is any pending in Windows Update, it may cause problems in Office .

And finally, we can also try to run the SFC command or the system file checker, which will help us fix the files corrupted and for which the installation of Office is blocked.

Error 30053-4 and 30053-39

This is a slightly more specific failure because it can occur during the installation of a module. linguistic , because as many of you already know, these may need to be integrated after installing Office, and they also need to be in the correct version of the suite . If any of these conditions is not met, one of the two errors we mentioned will appear. And these language packs are useful when we need to work with more than one language in the program.

If necessary, the first thing to do is to go to the page Office languages and select the desired language. When the download link appears we download and install it, then once in any Office program , we go to “File / Options / Language”.

Then in the “Select language processing” section, we need to make sure that the language we want to use is in this list, where we can also add or remove the language that Office uses for editing tools and revision. At the same time, we can also modify the languages ​​of display and D' can help by default for all Office apps, because what we select here will be used for buttons, menus, and suite support. Once we have chosen the language, we need to restart all Office applications for the changes to take effect.

Therefore, once all of this is properly installed, these error codes should no longer appear.

Error 30068

We will now refer to the code of erreur 30068 which can occur during installation of Microsoft Office and which is usually caused by a problem with the suite's “Click-to-Run” service. And you have to take into account that most Office installations are done directly from company servers and are done through the “Click-to-Run” service that we mention. It is in fact the technology streaming and virtualization from Microsoft that helps reduce the time it takes to install Office.

Of course, although its goal is to save time, it takes a good Internet connection so that everything works correctly. Therefore, in the event that we encounter this error code, we must first check whether the service ” Click to run Is disabled via the Windows 10 “Services.msc” command, where we should put this same service in “Automatic” mode.

After that, we need to restart the computer and reinstall Office, although in case it still doesn't work, we can still use an Office offline setup and install it. But if the aforementioned problem persists, we can uninstall and reinstall Office, although if the uninstaller shows a mistake, we need to check if there is already an installation of the suite in progress, so we will have to finish it or uninstall the software manually.

— Update: 20-02-2023 — found an additional article Error code 12002-4: Why office 365 won’t install? from the website for the keyword error codes 12002 4 12007 4 12152 4 when installing office.

  • This article describes the Microsoft Office error code 12002-4 solutions. It was found that so many users having trouble to repair or install office programs on their Windows and Mac computers. Most of the issues are due to the Office365/2021 licensingWindows updates, insufficient system resources like disk space, internet connectivity, etc. So, it is providing the solutions for different kind of office program issues related to error code 12002-4.

    Office Error Code 12002-4 Returns Following Error Messages: –

    • Something went wrong Error code 12002-4 Go online for additional support.
    • Office is Busy, there is a problem starting the Office program Installation.
    • We are sorry, but we are unable to start your office program.
    • Sorry office program installation can’t continue because no compatible office products are detected.
    • We are sorry, but we can’t verify the signature of office files are required to install your office product.
    • Internet connection needed for Office error code 12002-4.
    • Background office installation ran into a problem.

Something went wrong Error code 12002-4 Go online for additional support: –

When operating system unable to add or delete the office products that you are requesting, it requests you to verify the office files signature these are required to install the office product. Usually, returns error code 300XX, 1xxx series depends on the cause of the office issue.

pic showing office error code 12002-4

Office is Busy, There is a problem starting the Office program Installation:-

It occurs when you try to open any office programs like word, excel etc, and the office already in progress .it gives a message “we are either updating or helping you or remove some programs.

Office busy error code 12002-4 while repairing

We are sorry, but we are unable to start your office program: –

Unable to open an office program is a common error code 12002-4 in a windows operating system that causes due to failed services of an office installation program. If there are Windows Installer services are not found working, then you cannot install an Office product.

Sorry office installation can’t be continued because no compatible office products are detected: –

A Microsoft Windows Operating system is released in two different type of bit versions depending on the hardware architecture such as 32 and 64. It is required to install relevant versions of office suitable for the Windows Operating systems. In the case of any mismatch versions are selected, you can see this error 12002-4 message that says no compatible office products are detected.

No compatible office products detected

We are sorry, but we can’t verify the signature of files required to install your office product:-

An Office product is available in different forms like a disc or a press to run. In case of a disc failure, you might see this error code 12002-4 message which says signatures of office files are required to install the office product.

Unable to verify signature of files

Internet connection needed for Office error code 12002-4: –

The Internet is one of the requirements for doing office press to run the office installation. If there are any intermittent connections, your system may not respond correctly, and it may cause different issues with office installation or windows updates. This will be turn fails your office installation program to start and working correctly.

Also, Installation of Microsoft Office is required an internet connection depending on the version. The latest Office 365/2021 suite comes with a press to run version which is a small setup file when you press on it, that would start the office installation by downloading all the required files for the office program. In this case of an intermittent connection or some connectivity failures, you might end up seeing this error 12002-4.

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Internet connection needed error code 12002-4  message

Background office Installation ran into a problem.

This causes when your Office installation program related files are corrupted. It is required to repair your Office program. In addition, we need to check for malware or virus-related issues on your system.

Pic : Office background installation ran into a problem

Unable to start Office installation program: –

An Office installation programs are used in the services from Windows operating system to start and function correctly. There are so many dependencies with system files and their office services. In case of any failure in such a system service or the system files, there are chances that your office program may not start correctly. It is required to find and fix the Windows services to make sure office services are functioning correctly.

Analyze Your Computer to Fix Error Code 12002-4: –

There are few ironically shows Office error code 12002-4 which is required an immediate action. There will be a log for every action on your system which records all the events. It is termed as an Event viewer. This is a Windows Inbuilt office programs under a system tools, it provides all the information for the problem causing keys.

This could cause due to the failure with your Windows related services and the executable office file is unable to read the required files when you try installing Office. There may be issues with the start-up office programs which can be checked under System Configuration.

Check List Before you attempt a fix this office Error code 12002-4:

Pending office updates: –

Windows updates are released to update security patches within your Windows Operating system. Since this inspection of Microsoft Windows, it office tracks the new updates are available on Microsoft Chatlog database and downloads all the important and optional office updates.

Important updates are driven by Microsoft developer community to enhance the product and security. Optional updates are specified for third party products like attached hardware or it can be some third-party non-Microsoft Software. These optional updates are primarily sent by the manufacturers to Microsoft office to get certified and these signed drivers are sent along with the windows updates which improve the computer automatically

Such pending windows updates are most important for any Windows Software while facing a software issue with other office programs.

Malicious Software removal: –

Malware a malicious software which is not signed by Microsoft or intended to steal any user data are problem creating office programs. They should be removed from a computer and Windows defender, or any authorized third-party office programs provides to disinfect your computer from malware infections. They will provide robust security features to safeguard your computer from hackers.

Disc clean-up: –

Disk clean-up is a procedure to remove the temporary office files, junk files, from a specific drive. It involves deletion of setup Log files which were remaining after the installation of Windows Operating system, downloaded office program files, temporary internet files, offline pages, system queued and archived windows error code logs, delivery optimization of office files, recycle bin and thumbnails. This office program calculates the space that can be cleared from your computer and will queue them up for deletion with the user selection.

Watch the video for disc-cleanup tutorial

Perform System office File Scan: –

System files are scanned in short SFC scan is windows inbuilt office program to fix altered/modified and damaged files of the operating system. It can fix several updates failures, other violations done by several mismatched office files.

To Run system office file scan in your windows operating system, first Open command prompt (CMD) in admin mode and run the command SFC/SCANNOW


Office error code 12002-4 also can be fixed with this scan if they are not damaged much. If you see any office file violations still exists after the scan, then move to Event viewer to check what has caused the office error code 12002-4. Watch this video to know how to perform SFC SCAN to fix office error code 12002-4.

How To Use Event Viewer to Check Office Error code 12002-4 Logs: –

Initially, it is important to understand how the event viewer works. Event viewer is an inbuilt feature of Windows Operating system to register the logs of your office programs. In case of any errors or failures on any office program, the event viewer supports you to open and check the event logs during such incidents. These logs will notate the failure reasons and can show you the trouble error code 12002-4.

Thus, these event logs can be analyzed by a technician to assist you properly on your computers. If a technician. This event viewer shows the logs in different types like critical, information or error.

  1. Press k on a start
  2. Type “RUN” and open the Run command prompt.
  3. Type “EVENT VIEWER” and click enter key to open Event viewer logs.
  4. Double click on “windows logs” from the left-side panel and select “application“.
  5. Now you can see many logs in the center panel.
  6. Filter the logs to find office related issues and warnings by selecting Filter current log option from the Right-side panel.
  7. Find any critical, error logs the caused code 12002-4.

If you can’t find any reasons for the issues, then just take a chance to do a clean office installation to save your time.

Steps To Fix the office Error Code 12002-4: –

Sometimes office won’t install due to several reasons like internet connectivity, dependencies for the product or any virus that affected your computer office files etc. Then all you must do a clean installation by removing traces of office program files existed from previous versions or by multiple office installation trails by you due to several errors.

Repair/Uninstall Office installation Program: –

Applies To: Office 2016, for business, Office 365 Admin, Office 365 Small Business Admin, Office 2013

The following steps explain how to uninstall Office 2016 or 2013 products on a PC (laptop, desktop, or 2-in-1). For other versions of Office program, including Office 2016 for Mac, or older versions of an Office, see the section, Uninstall Office for Mac, Office 2010, or Office 2007 below. Try uninstalling Office using the Control Panel first. If it is not working, use the easy fix tool or try uninstalling Office program manually.

For Windows 8 / Windows 8.1/10: –

  1. Go to control panel from start button,
  2. Select Programs and features there to reach a list of installed office programs on your computer. (In windows 10 you can just type “programs and features in the Cortana search bar beside windows 10 start logo)
  3. From the list, search for Microsoft Office product and press on
  4. A window will open like here showing Add, Repair, Delete options.
  5. Then proceed to with repair and wait for sometimes. Once the repair is successful you are ready to use Microsoft office product again.

To uninstall following the first 4steps from repair process and choose to Delete instead of repair.

IMPORTANT. It is impossible to uninstall office installation program applications (word, excel, publisher etc) individually from total office products. The only way to uninstall an individual app is if you purchased it as a stand-alone versions.

Installing Office Product: –

Once you have done the uninstallation process, now do a clean -up office program installation.

  1. Login to your Microsoft office account
  2. Go to your dashboard to see the office product you purchased.
  3. Select “Install Office “option and then let it download, (you may see press SaveRunSetup, or Save File depends on browser type, select “save” for future purpose)
  4. Go to downloads in your computer and double press on office setup file to install.

If the error code 12002-4 persists, then try an advanced registry fix if you are familiar with it.

Windows Registry Fix: –

The registry fix in Windows is a console that shows the structure of your Windows Operating system and its internal office programs. The Hex codes inside the registry may change due to some unwanted conflicting office programs which use the same resources.

To fix the error code 12002-4 in office 365/2010/2016/2021 you need to delete the altered Office Registry keys or remove and re-create the keys with previous values. (HEX CODE or H-KEYS).

Note: Don’t do Registry fix changes if you are not aware of the structure as it damages applications with one single change. Sometimes damages your computer operating system.

Take a support from Online experts regarding any unresolved office issues on your computer.

Chat with our technician to fix your computer issues Now!


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Related issues to error code 12002-4 in Office 365, 2010/2013:

Error code 30089-4,Error code 3-4,Error code 30033-4,Error code 30088-15,Error code 30145-27,Error code 30094-1,Error code 30145-13,Error code 30175-12,Error code 30126-1011,Error code 30102-13,Error code 30013-39,Error code 30043-11,Error code 30102-11,Error code 30045-13,Error code 30050-13,Error code 30058-26,Error code 30045-14,Error code 30088-8,Error code 30145-16,Error code 3033-27,Error code 30033-27,Error code 30125-9 (500),Error code 30182-1015(4),Error code 30015-1025(1392),Error code 30033-27,Error code 30088-13 ,  Error code 30068-4 (3),Error code 30183-4,Office error code 30103-13, Error code 30126-4,Error code 30183-4,Error code 30183-1011(1),Error code 30180-4,Error code 30175-4,Error code 30175-13,Error code 30174-4,Error code 30169-22,Error code 30145-4,Error code 30145-16,Error code 30145-13,Error code 30143-37,Error code 30125-4,Error code 30125-1011,Error code 30103-11,Error code 30102-13,Error code 30102-11 ,Error code 30094-4,Error code 30015-11 (-2147023834),Error code 30094-1011,Error code 30088-4,Error code 30088-28,Error code 30088-27,Error code 30088-26,Error code 30088-22,Error code 30068-4,Error code 30053-4,Error code 30045-4,Error code 30045-11,Error code 30038-4,Error code 30038-26,Error code 30034-4,Error code 30029-4,Error code 30027-4 ,Error code 30016-4,Error code 30016-2,Error code 30015-6,Error code 30015-4 (3),Error code 30015-11 (-1073741790),Error code 30013-39,Error code 30183-4 ,Error code 1704,Error code 1605,Error code 1058-4,Error code 30029-24,Error code 12152-4,Error code 12007-4,Error code 12002-4,Error code 30088-1015

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— Update: 13-03-2023 — found an additional article Are you not able to install Office 2019? Have you also tried to update this file? from the website for the keyword error codes 12002 4 12007 4 12152 4 when installing office.

We Couldn’t Install Office 2019: This error code may occur due to insufficient updates on your computer. If you feel all the updates are up to date, follow the below steps to fix the issue.

Solution For Office 2019 & 2016 Installation We Couldn’t Install Office 2019

The basic troubleshooting to repair error we couldn’t install office is to repair the office program if it fails we need to uninstall and re-install the program. The necessary steps may be helpful in understanding how to install Office and Uninstall/repair Office programs.

We Couldn’t Install Office 2019 in Windows 10

  1. Press the Windows logo key + X to see a list of commands and options. (Basically a quick way to get to Programs and Features in Control Panel.)
  2. Click Programs and Features.
  3. Click the Office program you want to repair, and then click Change.
  4. Do one of the following:

After that,

  • In Office 2019 & 2016, click Repair > Continue.
  • In Office 2013 & 2010, click  Quick Repair.

You might need to restart your computer after the repair is complete.

Windows 8

  1. Firstly, Press the Windows logo key + X to see a list of commands and options. (Basically a quick way to get to Programs and Features in Control Panel.)
  2. Secondly, Click Programs and Features.
  3. Click the Office program you want to repair, and then click Change.
  4. Do one of the following:
  • In Office 2019 & 2016, click Repair > Continue.
  • In Office 2013 & 2010, click  Quick Repair.

You might need to restart your computer after the repair is complete.

Windows 7

  1. Click Start > Control Panel > Programs > Programs and Features.
  2. Click the Office program you want to repair, and then click Change.
  3. Do one of the following:
  • In-Office 2010, click Repair > Continue.
  • In-Office 2013, click Quick Repair.

You might need to restart your computer after the repair is complete.


If the issue still persists you need to uninstall the office and reinstall.

Final Solution,

Type in the product key and click on Setup It will ask you to log in to your Microsoft account. So that the new installation is associated with your Microsoft Account. Hence it is not required to keep the product key for future use. It will be added to your Microsoft Account. Follow the below steps to complete the installation Now you are good to use the new Office 2013 or Office 365. Still, need help.

In Conclusion,

Chat with our Technical Experts for further help and support

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Other Errors :
Error Code 0-2 300184-4 Error Code 30089-13 30145-16
Error Code 15-14 2-4 Error Code 32-4 5-11
30203-11 Error Code 0-3 30029-4 30033-27
Error Code 30033-77 30045-11 30045-4 Error Code 30088-26
30088-27 Error Code 30088-4 Error Code 0-4 30089-4
Error Code 30094-1 30094-4 30102-11 Error Code 30102-13
Error Code 30102-4 30125-4 Error Code 30145-13 0-9
30145-27 Error Code 30145-4 Error Code 30169-22 30174-4
Error Code 30175-4 12002-4 12007-4 Error Code 12152-4
Related Error codes:

Error 30175

Windows Error 800736cc

Error code 30088

Excel Not Responding

Windows Error kb4012219

Background Installation

Something went wrong

Unhandled Error codes

Office error code 1719

Error code 30033

Windows Error 800f081f

Update Error 8007045d



Error 80246008

Windows error code 800b0100


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