Fixed – ‘Your mailbox has been temporarily moved to Microsoft Exchange Server’

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Microsoft Outlook is popular with enterpries as it offers Exchange connectivity, which is crucial for enerprise-level email communication. So it is an integral part of modern working environments. Also, it supports Microsoft’s own cloud platform (Office 365) for emailing.

Method – 1. Enable the Cached Exchange Mode

  1. Exit Outlook and open Control Panel; click the Mail option.
  2. Click the E-mail Accounts button.
  3. Select the account and double-click It.
  4. Check the option Use Cached Exchange Mode.

    Note: If it’s already enabled, you can disable it and enable it again after restarting Outlook.
  5. Restart the Outlook and see if the profile gets opened.
  1. Exit Outlook and start Control Panel. Click the Mail option.
  2. Click the Show Profiles button.
  3. Select the account which is facing the problem and click the Remove button.
  4. There will be a caution message:
    ‘Careful, if you remove this profile, offline cached contents for its accounts will be deleted.’
    Click the Yes button.
  5. Follow the same procedure for each account, leaving the primary profile.
  6. Start the Outlook and see if it works.
  1. Exit Outlook and start the Control Panel. Here, click the Mail option.
  2. Click E-mail Accounts.
  3. Click the New icon.
  4. Input the details for the new account and click Next.
  5. After creating the account, you can delete the previous account and use the current account as the default. Furthermore, you can go to the Mail option and choose the option to ‘Always use this profile.’ Select the account you have created. Click OK.

ScanPST is an inbuilt repair tool which scans the PST file and repairs it for minor errors. You can run the ScanPST application from its location and scan quickly. But it is essential to take a backup of the PST file before using the ScanPST because the tool can delete some data from the mailbox and restore the remaining data. It will allow you to use the account, but the deleted data will not come back.

There may be some unnecessary add-ons which may be stopping the opening of Outlook. The user should disable these add-ons one by one and check if the account gets opened.

There are some anti-malware software(s) which checks the incoming messages to your account and stops them if they are fishy. It also checks the mailbox content and deletes the harmful messages. You can disable this anti-malware software or prevent them from blocking the messages.
After using these troubleshooting methods, you will be able to operate Outlook again. But there are many chances that you have to either lose the mailbox data or delete the account. To save the OST file data, use OST to PST conversion methods, such as, Kernel for OST to PST, which converts OST files to the PST and recovers the data. It is the best method to recover an OST file to PST format and get the entire data in full health. Another advantage of this tool is that you can save OST data directly to Office 365, Exchange Server, Gmail, or other popular destinations. So, this is the best tool for OST to PST conversion.

In the event that you are encountering the ‘the mailbox has been temporarily moved to the Microsoft Exchange server‘ error in Outlook 2013, it is possible that you can resolve the issue by making a few registry tweaks so that modAuth is supported.

To resolve this issue, follow these steps to modify the EnableADAL & Version values in Outlook 2013:

  1. Open the Run window by pressing Windows key + R. Then, type “regedit” into the text box and hit Enter.
  2. You will be prompted to grant admin access by the UAC (User Account Control). Tap on Yes.
  3. You can navigate to the following location once you’re inside the Registry Editor: HKCUSOFTWAREMicrosoftOffice15.0CommonIdentity. If you paste the address directly into the navigation bar and press Enter, you can also get to that location instantly.
  4. Inside the Identity key, click the EnableADAL button, set the value to 1 and the Base to hexadecimal. In case the value REG_DWORD is not created, create yourself by right-clicking on an empty space > New > Dword (32-bit) value.
  5. After that, double mouse click on the Version value & put the Base to Hexadecimal along with the Value data to 1.
  6. The changes will take effect once you restart your computer. Quit the Registry Editor and then restart your PC.

Besides corrupted data stored in the main AppData folder of Outlook, the ‘Your mailbox has been temporarily moved on a Microsoft Exchange server‘ error can also be related to problems with the Windows Registry.

Many users have had success renaming the existing Outlook folder in the AppData folder to force the application to create fresh folders when they encounter the same issue. Furthermore, if the operation does not succeed you will not have to worry about losing data.

To rename an existing Outlook folder, follow the steps below.:

  1. To open the Run dialog box, hold down Windows key + R. Now type up %appdata% in the box.
  2. Click OK to access the AppData folder. Please note that this folder by default is hidden.
  3. Within the AppData folder, you will find the Outlook entry. Select it and rename it.
  4. The next step is to rename the existing Outlook file with a ‘.old‘ extension so that the application will create a new folder.
  5. Start Outlook again at the next restart to see if the problem has been resolved or not.

Final Words

With an Office 365 account configured in Outlook, users may sometimes get an error:– ‘Your mailbox has been temporarily moved to Microsoft Exchange Server.’ It is a simple error that can be fixed by changing the Outlook profile or recreating it. But if Outlook users face an issue due to OST file inaccessibility, they can convert the OST file to PST.

Kernel for OST to PST converter tool needs only a minimum number of steps to convert the OST file, and it retains the whole data in the file without damage. The time of the conversion depends on the size of the OST file, and there is no limitation in recovering the file items. After retrieving the items, you can save them in a new PST file. This PST file can be imported to any new Outlook profile.

— Update: 06-03-2023 — found an additional article Common problems with Outlook 2019 and How to Fix Them from the website for the keyword you wont be able to receive mail from a current mailbox outlook error.

Common problems with Outlook 2019 and How to Fix Them

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Outlook 2019 is a powerful email client that’s perfect for business users. It’s simple to use and offers many features and tools to help you manage your emails and calendars. However, there will inevitably be problems with Outlook from time to time. This blog post will cover some of the most common issues and how to fix them. From corrupt emails to missing email data, we’ll review everything you need to know to get your Outlook 2019 system back up and running.  

How to Fix Common Problems in Outlook 2019 

Outlook 201 is a great email client; however, it can have several problems. From being unable to see old emails in your mailbox to Outlook crashing frequently, there are plenty of problems that may give users a headache. If you’re experiencing any issues with the software, this article covers some troubleshooting steps you can take to fix them.  

What are some of the most common issues users experience when using Outlook 2019?  

Some of the most common issues users face when using Outlook 2019 include: messages getting cut off in preview mode, Outlook 2019 being slow to respond when opening multiple emails at once, attachments not opening automatically, and the application crashing or freezing on start-up.  

To fix these issues and troubleshoot others if they occur, follow these steps:  

  • If Outlook is loading up slowly, freezing, or suddenly crashing on your computer, you can try clearing the cache (by pressing Ctrl+Shift+Del). Alternatively, you can uninstall/reinstall the application from its original location if possible (if you didn’t install it from the Windows Store).  
  • If you’re having problems attaching files in Outlook, you could try checking for updates by going to ‘File’ -> ‘Options’ -> ‘Software Update,’ disabling Auto Update, etc. 

How do I fix problems with my email account?  

Here are the steps you can take to troubleshoot email-related issues:  

  1. If you’re having problems accessing your emails on Outlook, check to see if you have a stable internet connection. If the problem persists, try signing into your account using a separate device or browser. If everything works okay on the other device or browser, try logging out of Outlook and back in on the previous device or browser.
  2. If you think your mailbox may have been compromised, try resetting your password and enabling 2-factor authentication to prevent potential data loss and revoke unauthorized access. 
  3. If you’re not using your registered domain name, you may experience issues like failed password attempts and lost messages. To register a new domain name, please follow the steps outlined in Microsoft’s Documentation Page.

What should I do if my Outlook account gets hacked?  

If your Outlook email account gets hacked, you should first visit the Microsoft support page and follow its instructions carefully. Doing this will help you to restore your account and reset any security questions that might be compromised. If repair or reinstallation of the email client does not help, you may need to use Outlook Recovery Toolkit (ORT). This tool can recover deleted email data, add email accounts, or repair damaged email files.  

How can I fix problems with account settings and passwords?  

Suppose you are having trouble logging in to your account or having issues with other security aspects, such as receiving emails or correspondence. In that case, it may be helpful to try resetting your password. To do this, open the “Accounts” menu on the main menu and click “Reset Password.” Doing this will prompt you for your current password and a new one. Use strong and unique passwords for all your accounts, especially email, social media, and bank accounts.  

How do I troubleshoot an issue with Exchange Server?  

The first thing you should do is check your server hardware and software version. If the server is up-to-date and the hardware functions correctly, you may be experiencing issues with file permissions, anti-virus scans, or rogue components. In some cases, users may experience mail getting stuck in transit, errors when creating or joining a domain, or lost messages. Troubleshooting steps for these issues may include checking permissions on files and folders, running anti-virus scans, verifying server hardware and software versions, checking for rogue components, etc.  

Why is my email account not syncing with my Outlook 2019 calendar?  

There are a few things that you can try if your email account and calendar are not syncing correctly.  

  1. Try uninstalling and reinstalling Outlook 2019.
  2. Make sure you have selected the Default Email Account in Account Settings. 
  3. If you’re using a Gmail or iCloud account, set up those accounts as your preferred email service in Outlook 2019.

How do I fix problems when signing into Outlook 2019?  

If you are having problems signing into Outlook 2019, you should first troubleshoot other common issues first, such as: can’t send or receive emails, can’t access your Outlook files, and error messages when opening outlook 2019. If these problems continue after following the steps listed above, it may be time to update your Outlook 2019 software. Updating your software will fix common issues and add new features.  

How do I fix problems with attachment files in Outlook 2019?  

There are some problems that users experience with attachment files in Outlook 2019. Common issues include attachment errors, lost attachments, and unable to save attachments.  

To fix these problems, try the following steps:  

  1. Ensure your email client is up to date and compatible with Outlook 2019. Updating your email client will help improve the compatibility of your file types with Outlook.
  2. Check for blocked extensions and add any unsupported ones as needed. By doing this, you may be able to fix attachments that aren’t working correctly. 
  3. Try using different file types – if your attachment isn’t working well with a particular file type, try another format. If you’re still having trouble attaching PDFs or images, it may be because Outlook 2019 doesn’t support those file types. In that case, you’ll need to find a different email client that supports those file types.

Why is Outlook 2019 inbox not showing all my emails?  

The most common reason Outlook 2019 inboxes may not display all your emails is due to one or more of your mailboxes being deleted or moved. If this is the case, then the email account is not configured correctly, and Outlook 2019 may not be able to see all your emails. Other reasons why Outlook 2019 inboxes might not be displaying all your messages include:  

  • An error blocking the way Exchange Server sees your account (for example, if you’re using a shared mailbox) 
  • If you’ve unsubscribed from some email newsletters and are still sending notifications to Outlook, those notifications will not appear in the inbox.  

I can’t open or send emails – what can I do?

If you’re having problems opening or sending emails, here are a few steps that you can take to troubleshoot the issue.  

  1. Disable popups, cookies, add-ons, and extensions: Often, these items can cause havoc when trying to open or send mail. By disabling them while troubleshooting, you may be able to get your mail working correctly again. 
  2. Ensure your anti-virus and spyware software is up to date: Malicious software can sometimes interfere with email communications. By updating your anti-virus and spyware software, you may be able to detect and remove any malicious files that may be causing the issue. 
  3. Try reverting to a previous version of Outlook: If you’ve already tried following all the steps listed above and still cannot send or receive mail, it may be time to revert to an earlier version of Outlook. This way, you can rule out any potential issues with your current settings. 
  4. Contact your email provider: If you still cannot resolve the issue, please contact your email provider for support. They may be able to help with troubleshooting or provide you with a brand-new account that is more compatible with your email needs.

Is it possible to enable two-factor authentication for my Outlook account?  

Yes, it is possible to enable two-factor authentication (2FA) for your Outlook account. 2FA means you will need to generate a recovery code if you lose access to your Outlook account or something goes wrong. You can then use the recovery code to sign into your Outlook account if you lose access to it. 

What are some of the most common troubleshooting steps for Outlook 2019?  

Outlook 2019 is known to have a variety of common troubleshooting steps that users can take to fix the issue. These include:  

  • Checking if any updates are available for the software 
  • Disabling add-ons that you don’t need
  • Clearing your browser’s cache and cookies
  • Uninstalling/reinstalling the application
  • Resetting your computer’s settings.  


Outlook 2019 is known to have a variety of issues during everyday use. Fortunately, there are several troubleshooting steps users can take to fix these problems. By following the steps outlined in this blog, you’ll be able to fix common problems and troubleshoot them accordingly. Not only will this save you time and hassle, but it will also help you maximize your Outlook experience. 



— Update: 17-03-2023 — found an additional article FIX Outlook Mailbox is full error from the website for the keyword you wont be able to receive mail from a current mailbox outlook error.

If you are using a heavily Outlook mailbox you can get to the point where your Outlook mailbox is full and you can’t send messages.

Learn how to resolve the “Outlook Mailbox Is Full Can’t Send Messages” Error.

If you are getting more and more emails to your Outlook account you can get to the point when your Outlook mailbox will be full. Exchange Online offers great functionalities around professional email service but limits the size of the email box to a maximum of 50/100 GB size. Moreover, your IT could limit the maximal size of your mailbox to a smaller size like 1GB.

If you will receive a huge number of emails or big attachments your Outlook could become full.

Learn how to resolve Outlook Mailbox is full error.

What is the size of my Outlook mailbox?

You can check the size of your mailbox in the Outlook application.

To determine your mailbox size open Outlook for to Folder (1), Folder Properties (2) and Folder Size (3). In the new screen you will find exacts numbers that describes size of your mailbox.

Remember that 1 GB is 1,000,000 KB. You will need to do the calculation to convert the size of the mailbox to a more friendly format 😉

Another way to check the size of your mailbox is to check Mailbox Settings in your Outlook application. In the Outlook app go to the File tab.

In the File tab, you will be able to fin Mailbox Setting and find the size of your mailbox in a more friendly format.

“Outlook Mailbox Is Full Can’t Send Messages” error

If the size of your mailbox reaches the limit set in Office 365 you will not be able to send and receive new messages. Your Outlook application will display “Outlook Mailbox is Full” error message with the information “there is not enough memory available to perform the operation”.

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You need to reduce the size of your mailbox by doing the clean-up operation.

How to reduce the size of Outlook mailbox

If your Outlook mailbox is full and you cannot send and receive new messages you will need to reduce the size of your mailbox. You need to start the do the cleanup of your mailbox. I will present you with a few tricks that will help you to reduce the size of your mailbox.

1. Do the cleanup of your Outlook mailbox

The first way available in the mailbox setting is the option Mailbox Cleanup (1). In this section you will have a few available option that will help to do the cleanup.

  • Finding the old items and large items in Find (1)
  • Setting up of AutoArchive (2) – setting up the rul that will Archive old emails
  • Empty (3) Deleted emails
  • Clean up (4) the alternate versions of the same emails in the mailbox

All these activities could help you free some space in your mailbox.

2. Empty deleted items folder

Remove all emails stored in Deleted Items Folder (2) and clean up deleted emails.

You will regain the space taken by deleted emails.

3. Archive old emails

One of the most valuable solutions that could clean up the mailbox is archiving the emails to dedicated PST file stored locally. This kind of emails will be moved out from your mailbox to a locally stored PST file.

In the setup of Archiving, you will be able to decide the date that will be the border for the archiving process.

I would like to recommend you store this PST file in your local OneDrive folder – it will deliver the backup solution for your emails. You will not have to worry about possible local drive corruption.

This could be one of the most effective ways to shrink the size of your email box.

4. Move your email attachments from Outlook to OneDrive

You can create a Power Automate rule that will backup/move all attachments from Outlook to your OneDrive account. Use the available Power Automate template and move the attachments to OneDrive.

How to do not lose Outlook mailbox data

You did learn how to do the cleanup of your Outlook mailbox when it is full. Remember that during massive deletion of your emails you can remove one or two important ones.

Before you will start the cleanup process consider to:

  1. Make a copy of your mailbox pst file.
  2. Make a copy of any Archives attached to your mailbox.
  3. Do the backup of your Outlook mailbox.

These options will allow you to restore in Outlook important emails that could be deleted from your full mailbox. A complex email backup solution will give you the additional possibilities to search and restore a single email. Use a free trial of the Email backup platform to give yourself a chance to restore deleted emails.


Learn how to resolve Outlook Mailbox Is Full Can’t Send Messages error and clean up fix your Outlook mailbox. Clean up your Outlook mailbox and reduce its size.

— Update: 19-03-2023 — found an additional article How to fix Microsoft Outlook error message: ‘Mailbox size limit exceeded’ from the website for the keyword you wont be able to receive mail from a current mailbox outlook error.

It’s common for Outlook users to encounter the error message ‘You have exceeded the size limit on your mailbox’. The message is displayed as a warning notification to inform users that they have exceeded the storage limit for their mailbox, i.e., the Outlook mailbox is full. 

Note: Even if you don’t receive a warning, your Outlook PST file might become so large that it slows down Outlook’s performance. Also, as PST file exceeds the maximum size limit, the propensity for data corruption increases exponentially. If your PST file gets corrupt, use Stellar Repair for Outlook to repair the PST file with precision and speed.

Possible Reasons Behind Exceeded Outlook Mailbox Size Limit

Following are some situations that may increase Outlook mailbox size beyond its permissible limit:

  • You’re running Outlook on Exchange server and have set mailbox size limit.
  • You are using an older version of Outlook data file (.ost or .pst)
  • Outlook PST file size has exceeded its default size (refer to the table below for PST size limit in different Outlook versions).
Outlook Versions Outlook Data File Size Limit
Outlook 2002 and older version 2 GB
Outlook 2007 20 GB
Outlook 2010 and later versions 50 GB

How to Resolve Outlook Error Message ‘Mailbox Size Limit Exceeded’?

To resolve the issue, you can choose any of these solutions:

Solution 1: Clear-out Your Mailbox by Using Outlook Mailbox Cleanup Utility

You can reduce the size of your mailbox by using the built-in Outlook Mailbox Cleanup utility. The utility provides options to de-clutter and organizes your Outlook inbox in a hassle-free manner.

Follow these steps to use the cleanup utility:


Note: In Outlook 2007, open the Mailbox Cleanup utility by clicking ‘Mailbox Cleanup’ on the Tools menu.

Step 2: In the ‘Mailbox Cleanup’ dialog box, choose any one of the following options:

  • Option 1: Click ‘View Mailbox Size’ to check your mailbox’s size and individual folders within it. The information can help identify the folders that exceeded the mailbox storage quota and needs to be emptied.
  • Option 2: Filter content by finding items older than a certain date or items larger than a certain size.
  • Option 3: Click ‘AutoArchive’ to archive items.
  • Option 4: Click ‘Empty’ to delete all the items from the ‘Deleted Items’ folder.
  • Option 5: Click ‘View Conflicts Size’ to check Conflict’s folder size, and then click Delete.

Limitations of Mailbox Cleanup Utility

  • Using the built-in mailbox cleanup utility requires time and efforts to manage the mailbox size.
  • Manually cleaning up Outlook mailbox by using the Mailbox Cleanup tool can be overwhelming.

Solution 2: Increase Outlook Mailbox Size Limit by Modifying Registry Entries

You can increase your inbox size limit in Outlook by making changes to the registry entries in the Registry Editor. To do so, follow these steps:

Step 1: Press ‘Windows’ and ‘R’ keys together to open the Run dialog box

Step 2: In the Run dialog box, type ‘regedit’ and press Enter

Step 3: Click ‘Yes’ when prompted

Step 4: In the ‘Registry Editor’ window, expand the Computer folder in the left pane.

Step 5: Click the ‘HKEY_CURRENT_USER’ folder, and the folder’s contents will get displayed on the right-hand side of the Registry Panel.

Step 6: Navigate to the following registry path:

  • For Outlook 2007: HKEY_CURRENT_USERSoftwarePoliciesMicrosoftOffice12.0OutlookPST
  • For Outlook 2010: HKEY_CURRENT_USERSoftwarePoliciesMicrosoftOffice14.0OutlookPST
  • For Outlook 2013: HKEY_CURRENT_USERSoftwarePoliciesMicrosoftOffice15.0OutlookPST
  • For Outlook 2016: HKEY_CURRENT_USERSoftwarePoliciesMicrosoftOffice16.0OutlookPST

Step 7: Double-click the PST folder, and you’ll find two values in the right pane:

  1. MaxLargeFileSize
  2. WarnLargeFileSize

For MaxLargeFileSize:

Right-click the blank space in the right pane. Click New, and select QWORD (64-bit) Value. If you’re using 32-bit Outlook, choose DWORD (32-bit) Value. Assign ‘MaxLargeFileSize’ as the filename.

For WarnLargeFileSize:

Right-click the blank space in the right pane. Click New, and select QWORD (64-bit) Value. In case you’re using 32-bit Outlook, choose DWORD (32-bit) Value. Assign ‘WarnLargeFileSize’ as your filename.

Step 8: Double-click the ‘MaxLargeFileSize’ or ‘WarnLargeFileSize’ value in the list and enter the Value data (in MB). Choose any one option under the Base tab.

Step 9: Click OK

Step 10: Exit the Registry Editor

Limitations of REGEDIT

  • Administrator privilege is required to access the Registry Editor.
  • Modifying the registry entries incorrectly can have serious implications.

Better Alternative to Manage Outlook Mailbox Size

Use Stellar Toolkit for Outlook software to effectively manage your Outlook mailbox. The software comes bundled with tools that help automate the Outlook mailbox management tasks.

For instance, PST Splitter helps in managing Outlook mailbox by splitting large-sized PST files into smaller PSTs. Also, you can choose to compress a growing Outlook data file by using the PST Compacter tool. Besides, the PST Merger tool helps clean up your mailbox by combining multiple PST files into a single file and filtering out duplicate emails. 

Read this: How to Use all 8 Segments of Stellar Toolkit for Outlook?

How Stellar Toolkit for Outlook is a better option?

  • The intuitive interface makes it quick and easy for users to perform splitting, merging, purging of duplicate emails and other Outlook mailbox management tasks – through a single platform.
  • Helps in reducing Outlook mailbox size without the hassle and risk involved in modifying the registry entries.
  • The software demo version allows users to verify the software functionality.


This post outlined the possible reasons resulting in the Outlook error message ‘Mailbox size limit exceeded.’ It also discussed the solutions to manage Outlook mailbox size, including the Outlook built-in Mailbox Cleanup utility to get rid of the clutter from your Outlook inbox. Plus, it discussed about modifying the registry entries to manage the Outlook data files (.ost and .pst) size. However, both these solutions have certain limitations. Using Stellar Toolkit for Outlook software, you can efficiently manage your mailbox in a fast, reliable, and risk-free manner.

— Update: 28-03-2023 — found an additional article You won’t be able to receive mail from a current mailbox Outlook error from the website for the keyword you wont be able to receive mail from a current mailbox outlook error.

Microsoft has updated the Office update process to check your current Outlook configuration and determine if you may be affected by some known issues. If you have Microsoft 365 or Microsoft Office installed on your Windows 11 or Windows 10 computer, you may encounter the error message Stop you should wait to install Office, You won’t be able to receive mail from a current mailbox when you try to upgrade to a newer version of Office. This post identifies the cause as well provides the solutions to this issue.

When you encounter this issue, you’ll receive the full error message along the following lines;

If you select Install anyway on the error prompt and upgrade to the newer version of Outlook software, and then you start Outlook, the following error message prompt will be displayed:

And if you proceed to click OK on the error prompt, the following error message prompt will be displayed:

Outlook may freeze at the splash screen for several minutes before these errors messages are displayed. In some cases, if you select Install anyway on the error prompt and upgrade to Outlook 2016, when you try to connect to a primary, shared, or delegate mailbox or folder, a prompt is displayed with the following error message:

Or, when you try to open a Public Folder, a prompt is displayed with the following error message:

You will encounter the error in view if the Office update process determines that the Autodiscover service is inaccessible. This problem may occur due to either of the following reasons:

  • The previous version of Outlook was configured to connect to Exchange Server without Autodiscover. This was done by manually specifying the server settings. In Outlook, the option to manually configure an Exchange account is no longer available.
  • Autodiscover was previously available but is no longer available.

You won’t be able to receive mail from a current mailbox

If you’re faced with this issue, you can try our recommended solutions below in no particular order and see if that helps to fix the You won’t be able to receive mail from a current mailbox error that occurred on your device.

  1. Run Microsoft Support and Recovery Assistant tool
  2. Run Microsoft Remote Connectivity Analyzer
  3. Manually create new Outlook profile
  4. Ensure Exchange Autodiscover service is running correctly
  5. Uninstall/Reinstall Office Outlook
  6. Upgrade Exchange Server

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Run Microsoft Support and Recovery Assistant tool

You can begin troubleshooting to fix the You won’t be able to receive mail from a current mailbox Office upgrade error that occurred on your device by running the Microsoft Support and Recovery Assistant tool.

The tool can help you with Office if:

  • You get an error when you install Office
  • Can’t activate Office
  • Want to uninstall Office
  • Can’t sign in to Skype for Business
  • Can’t get email on phone
  • Trouble opening or signing in to Outlook on the web
  • Can’t install, connect, or enable Dynamics 365 for Outlook

If you want, you can use the command-line version of Microsoft SaRA tool on your Windows 11/10 computer.

2] Run Microsoft Remote Connectivity Analyzer

This solution requires you to run the Microsoft Remote Connectivity Analyzer – a tool that allows you to analyze, troubleshoot and fix Office 365 apps & other Microsoft services. Among other tests, the tool will run Microsoft Office Outlook Connectivity Test for Outlook Autodiscover. This test goes through the steps that Outlook uses to obtain settings from the Autodiscover service.

3] Manually create new Outlook profile

This solution requires you to manually create a new Outlook profile. To do this, you can follow the instructions in the guide on how to fix Error 0x8004010F, Outlook data file cannot be accessed on your Windows 11/10 device.

4] Ensure Exchange Autodiscover service is running correctly

Autodiscover is an Exchange server service which enables auto configuration of email clients (such as Outlook) in order to work with your email server via your email address.

In order for Outlook to use the Autodiscover service, the service has to be running and accessible over your current network connection. You can test whether your Autodiscover service is working correctly in either of two ways as follows:

Using PowerShell

The Test-OutlookWebServices cmdlet ships with your Exchange server installation and can be found at the following path:

 C:Program FilesMicrosoftExchange Serverv14Scripts

Where v14 is your Exchange server version.

To determine the status of your Autodiscover service using PowerShell, do the following:

  • Press Windows key + X to open Power User Menu.
  • Tap A on the keyboard to launch PowerShell (Windows Terminal) in admin/elevated mode.
  • In the PowerShell console, type or copy and paste in the command below and hit Enter.
Test-OutlookWebServices -identity: [email protected] –MailboxCredential (Get-Credential)

Provide a valid email address and password when prompted for credentials and make sure all items in the result display Success. Otherwise, your Exchange server configuration is wrong.

Using Outlook client

To determine the status of your Autodiscover service using Outlook client, do the following:

  • Launch Outlook.
  • Right-click on the Outlook icon in the Taskbar Corner Overflow while holding down the CTRL key.
  • Select Test Email AutoConfiguration on the context menu.
  • In the window that appears. enter a set of valid credentials.
  • Make sure only the Use Autodiscover option is checked.
  • Click the Test button.
  • Once the test completes, click the Log tab.
  • On the Log tab, look towards the end for a line which should contain Autodiscover to [Exchange Server URL] Succeeded. If you don’t see such a line, then your Exchange server configuration is wrong.

5] Uninstall/Reinstall Office Outlook

This solution requires you to do either of the following:

  • Uninstall Outlook 2016 and then reinstall Outlook 2013 on your PC, if you upgraded to Office 2016 from a Microsoft 365 subscription.
  • Uninstall Office 2016 and reinstall Office 2013 Home and Business, Office 2013 Professional, or Outlook 2016 for Windows standalone if you previously had one of these earlier versions of Office on your PC.

See our guide on how to reinstall earlier Office version after after upgrading to the next version.

6] Upgrade Exchange Server

This solution requires the Exchange Server upgraded to a newer version by your Internet Service Provider (ISP) or company email server administrator. After the Exchange upgrade, you can reinstall Outlook 2016 for Windows 11/10.

You can also avoid these errors assuming you have multiple Outlook email accounts, and one of the accounts that isn’t your primary account is connected to an older Exchange server, you can remove the account from Outlook and then add/use the account to the Mail app or another email program on your system.

Hope you find this post helpful!

Related post: Fix Office Error Code 30010-4 during Installation or Upgrade

How do I enable my current mailbox?

To find attachments using Outlook’s search box to search a specific folder, do the following: Select that folder in the folder pane. At the top of the message list, you’ll see a box that says Search Current Mailbox. Click to place your cursor in that box, type hasattachments:yes, and then click Enter.

Why am I not receiving emails from outside my organization?


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