This version of Office has been deprovisioned [FIXED]

It is certainly annoying to face issues in your system when you have to finish off the most important task that has been assigned by your boss. If you are reading this article, you must have come across with the activation error stating This version of Office has been deprovisioned.

Deprovisioning is basically revoking access, licenses, or credentials from a user. It is often done to avoid security breaches when an employee leaves the office. Moreover, there are some other reasons behind this activation error. 

How do I fix deprovisioning in Office 365?

  1. Check your Subscription Status
  2. Troubleshoot Office Activation
  3. Check your computer’s date, time, and time zone
  4. Check for multiple copies of Office
  5. Perform a full repair of your Office installation

Solution 1: Check your Subscription Status

One of the most obvious reasons for the issue is that your subscription might have expired. Either you are using a subscription provided by your organization or just using your individual purchased version of the Office, you have to make sure that it’s still active.

In case the subscription has expired, just renew your subscription before moving to the next steps. 

Office 365 users can simply renew their subscription by following these steps:

  1. Navigate to the Services & subscriptions page. 
  2. Sign-in to your account by using the credentials linked with your Office 365 subscription. 
  3. Navigate to the Cancelled subscriptions section and Subscriptions section to review the details.
  4. If your subscription has been expired visit to renew it.

— RELATED: 8 best antivirus for Office 365: Here’s what to use in 2019

Solution 2: Troubleshoot Office Activation

Microsoft offers an activation troubleshooter that runs to fix activation errors for Office Home & Business, Office Professional, and Office Home & Student. It also helps to fix issues related to other individual Office apps including Word, Visio, Outlook and Project.

The Office 2019, Office 2016 and Office 2013 users can use these solution to download the troubleshooter for their respective versions. While those who are using Office 365 can use Support and Recovery Assistant to fix these problems.

  1. Download Support and Recovery Assistant and open the downloaded file.
  2. As soon and the file opens click Office, and then click the Next button.
  3. Now you have to click the following option “I’ve installed Office, but I can’t activate it” and click the Next button.
  4. You can easily troubleshoot the activation issues by following the prompts.

Solution 3: Check your computer’s date, time, and time zone

Often the date and time zone issues are the reason behind the activation issues in as the incorrect settings can cause your activation to fail. You can follow these steps to correct the settings.

  1. Close all the currently opened Office apps.
  2. Select date or time that is available at the bottom right-hand corner of your screen. 
  3. Now click Date and time settings. 
  4. You can either choose to Set time automatically or correct the date and time settings using Change date and time. 
  5. In the end, you have to restart your office application to check if the issue has been resolved.

— RELATED: Recent Office 365 updates cause Outlook to freeze?

Solution 4: Check for multiple copies of Office

You might not know that you have multiple copies of Office currently installed in your PC. These versions might conflict and could be a cause of the issue so we first have to uninstall them.

  1. Open Start menu and search for the Control Panel. 
  2. You will see a list of search results, open Control Panel from the list.
  3. Once it is opened navigate towards Programs and Features.
  4. Search for office in the Search bar and you might be able to see the multiple versions installed in your PC.
  5. Right-click the version of Office and click Uninstall and reboot your system after the completion of the process.
  6. Finally, open your Office application and complete the Sign-in process if required.

Solution 5: Perform a full repair of your Office installation

Performing a full repair of your Office installation is a comprehensive fix to any issues that exist in the software.

  1. Open the Start menu and navigate towards Control Panel >> Programs and Features. 
  2. Now you have to find Microsoft Office from the list of your installed applications.
  3. Click the ‘Change’ button that is available at the top. It will open a dialogue box.  
  4. Finally, click the ‘Repair’ button that you can see in the dialogue box. Choose the Online Repair method. 

We hope one of these solutions helped you to fix this issue.

  • You can now download Office 365 from Mac App Store
  • What to do if Microsoft Office Activation Wizard won’t work
  • How to fix KMS activation errors in Windows 7

— Update: 18-03-2023 — found an additional article How To Deprovision Microsoft 365 Accounts: Checklist from the website for the keyword this version of office has been deprovisioned.

If and when an employee or external team member leaves your organization — particularly to (ahem) go to a competing company — you’re likely to ask yourself how to secure your network’s data and protect access to key resources, right? Right. As Microsoft’s website makes clear, this is a frequently asked question of their team. Despite its importance (and the commonality of this issue), though, blocking user access and deactivating Microsoft 365 accounts isn’t always as straightforward as it could or should be. But don’t worry — if you’re currently wondering how to deprovision Microsoft 365 accounts, we’re here to help.

First off, it’s important to remember that sharing access to resources is not always a bad thing, so long as it’s done intentionally and securely. It allows you to boost collaboration, easily share files and calendar invites, participate in group chats, etc. The challenges come when an employee leaves your organization and you’re looking to resecure your network.

So, how can you remove these past employees and ensure your information and accounts are safeguarded? We’ve laid out the process, step-by-step (in accordance with Microsoft best practices), below.

Step One: Reset A User’s Password to Restrict Access

To prevent a former employee or external user from logging into your system, the fastest and most efficient measure to take is to force their sign-out and then change the user’s password. To do this, follow the steps below (as outlined by Microsoft).

  1. In the admin center, go to the Users → Active Users page.
  2. Select the box next to the user’s name, and then select Reset password.
  3. Enter a new password, and then select Reset. (Don’t send it to them.)
  4. Select the user’s name to go to their properties pane, and on the Account tab, select “Sign out of all sessions.”

Step Two: Block A User’s Access to Microsoft 365 Services and Email

Next up, you’ll want to block the user’s access to all Microsoft 365 Services, including email (e.g., Exchange Online), following the steps below (again, as outlined by Microsoft).

  1. In the admin center, go to the Users → Active users’ page.
  2. Select the name of the employee that you want to block, and under the user’s name, select the symbol for Block this user.
  3. Select “Block the user from signing in,” and then select Save.
  4. Next, go to the Exchange admin center.
  5. In the Exchange admin center, navigate to Recipients → Mailboxes.
  6. Select the user mailbox from the list and then, in the Details Pane (on the right-hand side), select Manage email apps settings under email apps. Turn Off the slider for all the options; Mobile (Exchange ActiveSync), Outlook on the web, Outlook desktop (MAPI), Exchange web services, POP3, and IMAP. Select Save.

Remember: It can take up to 24 hours to block a user, so you’ll definitely want to reset their password first to truly limit access, per the guidance in Step Two!

Step There: Secure Mailbox/Communications

Option 1: Save A User’s Content and Information

Once you’ve reset a past employee or external user’s password and blocked their access to Microsoft 365 services and email, it’s time to save the user’s content and information — including any documents they were working on (which might be handy for the person taking over their role), emails from their account, etc.

To do this, Microsoft suggests adding the now-blocked user’s email address to Outlook on your desktop, then exporting the data to a .pst file. You can then import the data to other email accounts as needed.

You’ll want to follow similar steps on the users’ mobile and tablet devices as well, ensuring no business data slips through the cracks and remains in their hands after their time of employment.

Option 2: Convert Mailbox to a Share Mailbox

If you want to keep the user’s mailbox and contents available, you can also just convert their mailbox to a shared mailbox or inactive mailbox. Before you do, you should also put a litigation hold on the user’s mailbox to ensure that the content does not get deleted. You should also make someone an “owner” of the shared mailbox, either their manager or another account that may need to review content in the user’s mailbox.

Step Four: Remove A User’s Microsoft 365 License, Delete Their Account

All right. Let’s say you’ve successfully blocked a user from accessing your services and saved any and all relevant information from their account — now’s the time to remove their Microsoft 365 license and then (finally!) delete their account. This will formally remove them from your system and prevent you from paying for unused licenses; it’s a win-win.

Per Microsoft’s instructions:

  1. In the admin center, go to the Users → Active users’ page.
  2. Select the name of the employee that you want to block, and then select the Licenses and Apps tab.
  3. Clear the checkboxes for the license(s) you want to remove, and then select “Save changes.”
  4. Return to the Users → Active users’ page.
  5. Select the name of the employee that you want to delete.
  6. Under the user’s name, select “Delete user.”

Ba-da-bing, ba-da-boom, you’ve successfully removed a defunct user and deprovisioned a Microsoft 365 account — congrats! But this doesn’t mean you’re completely in the clear when it comes to protecting your network, particularly if you’re still working with external users OR if the deleted user has accounts on other SaaS platforms that your company uses. Fortunately, CoreView can help you there as well.


For a detailed look at how best to secure your organization’s resources, request a personalized CoreView demo today.

— Update: 19-03-2023 — found an additional article This version of Office has been deprovisioned from the website for the keyword this version of office has been deprovisioned.

If you see This version of Office has been deprovisioned message, then it means that your Office your licenses and credentials have been canceled and you no longer have the access on any of your data. Usually, the deprovisioning is done by the companies when some employee leaves the job so that he/she has no access to the companies’ confidential data. However, this error might also occur due to some other technical reasons.

This version of Office has been deprovisioned

First, you need to check with your administrator if he has done it for some reasons. If he has not, then maybe the following methods may help you resolve this problem on Windows 10:

  1. Use the correct email ID
  2. Check Subscription
  3. Check the Date and Time Settings
  4. Check if there are older versions of MS Office in your PC
  5. Run Office Activation Troubleshooters
  6. Try running MS Office as Administrator
  7. Repair Office Licence
  8. Repair your Office Apps.

1] Correct email ID

This is a very common mistake we often do. Before you proceed with other troubleshooting methods, do check that you are using the correct email ID to login to your MS Office account. Do try using all your other personal email addresses if the current one is not working. It is possible that you might have used some old email address to buy your MS Office license.

To check this, login to your MS account and go to the Services and Subscriptions. If your Office 365 subscription is not listed, then definitely you are using a wrong email address.

2] Subscription Expired

This is one of the most obvious reasons for getting this error. So, if you are getting this error, do check your subscription status first and renew it if it is expired. Make sure it is active to continue using Office.

Via @:

Renewing the Office Subscription is quite easy and quick. Before you go to the renew page on, do check if it is expired or not, just sign in to your Office account and go to the Subscriptions section and check the details.

3] Incorrect Date and Time Settings

We might not even think about it but yes, the incorrect date and time settings can also be the reason for this error. If you are getting this error, so check the date and time settings on your PC.

Close all your Office Apps and then check your settings. If they are incorrect, correct them manually, or you can choose the option of ‘Set Time Automatically’.

Restart Office and check if the issue is resolved.

For Windows 7 users, it is recommended to sync your PC clock with the internet time server to avoid such errors.

4] Older versions of Office

You might not know but some older version of Office might still be installed on your PC and might be conflicting with the latest version.

  • Press Win+R to open the Run command and type ‘Control Panel’.
  • Now check the list of programs installed on your PC and see if there are multiple copies of MS Office installed.
  • Uninstall the versions you are not using.
  • If there is only one version listed in the programs list, check for other fixes mentioned below.

5] Run Office Activation Troubleshooters

These Microsoft Office Activation Troubleshooters will help you resolve license issues. It works for Office 365, Office 2019, Office 2106 and Office 2013.

6] Run MS Office as administrator

Running your Office apps as administrator might help you fix the solution.

  • Open the search box and type ‘Word’.
  • The Word application will appear on the top of the list.
  • Right-click and select ‘Run as Administrator’.
  • Select Yes to let Office run as administrator.
  • Open your Office apps and see if the issue is resolved.

7] Repair Office licensing

This fix is only for Office 2013. If you are using Office 2013 and getting the error, “This version of Office has been deprovisioned”, try repairing your Office license. To do so, you first need to uninstall your product key and then sign in to your MS Office account.

There is an official and automated fix available for uninstalling the product key in Office 2013.

Download the tool and open it. Once you are done with the easy fix, try opening any of your Office application and see if it helps.

8] Repair your Office Apps

It is possible that your MS Office installation needs some repair. To repair your Office Apps–

  • Press Win+R to open the Run command and type ‘Control Panel’.
  • Go to Program and open the list of all installed applications on your PC.
  • Go to Microsoft Office and click on ‘Change’.
  • Now select Repair on the dialog box and go for the Online repair.
  • This should fix your issue.

Do let us know if it helps. Also, let us know if you have some other fixes for this error.

Related read: How to troubleshoot Office Activation problems.


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