If you’re able to access the internet via Wifi but unable to connect to the Ethernet via cable, don’t worry. The problem can be caused by cable issues, hardware issues, faulty network drivers, etc. We’ve put together five methods to fix the problem. You may not have to try them all; just work your way down the list until you find the one that works for you.
- Try different ports on the router
- Update the network card driver
- Turn off any Antivirus or Firewall temporarily
- Make sure the Ethernet is enabled
- Check the cable
Method 1: Try different ports on the router
If the port being used is broken or doesn’t work well, you cannot be connected to the router. Unplug the cable from the port and plug it into another port to see whether the problem resolves.
Method 2: Update the network card driver
The connection problem can be caused by faulty network drivers. To fix the problem, you can try to update the drivers. If you don’t have the time, patience, or computer skills to update the drivers manually, you can do it automatically with Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.
You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):
1) Download and install Driver Easy.
2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
3) Click the Update button next to a flagged network driver to automatically download the correct version of this driver, then you can manually install it (you can do this with the FREE version).
Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
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Method 3: Turn off any Antivirus or Firewall temporarily
This network issue is sometimes caused by interference from antivirus software. To see if that’s the problem for you, temporarily disable your antivirus and check if the problem persists. (Consult your antivirus documentation for instructions on disabling it.)
If this resolves the problem, contact the vendor of your antivirus software and ask them for advice, or install a different antivirus solution.
IMPORTANT: Be extra careful about what sites you visit, what emails you open, and what files you download when your antivirus is disabled.
Method 4: Make sure the Ethernet is enabled
After trying the tips above, if the problem persists, check if the Ethernet is disabled.
Follow the steps below:
1) Press Win+R (Windows key and R key) at the same time. A Run dialog will appear.
2) Type devmgmt.msc in the run box and click on the OK button. The Device Manager window will pop up.
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3) In Device Manager, expand the Network adapters category.
4) Next to the Ethernet card device name, if you see a computer icon with an arrow on it, the Ethernet has been disabled.
The following screenshot is for your reference.
5) Then right-click on the device name. Click Enable from the pop-up menu.
Method 5: Check the cable
Make sure the cable is not broken. Swap a cable to do a test. If the problem is caused by the cable, it will work after swapping the cable.
Hopefully, the tips above will help you resolve the Ethernet not working issue. If you have any questions or ideas, feel free to leave your comments below, please.