How to Fix “Error Code 0x8004e4a2” on OneDrive?

Recently, there have been several complaints by the users that they are unable to sign into their OneDrive account on the OneDrive application on Windows. When they attempt to do so, the application displays the error code 0x8004e4a2. Apparently, this issue only occurs with specific accounts, which is slightly bizarre.

We had a look into this issue and discovered that it can be caused due a number of reasons including unstable internet connection, proxy, third-party antivirus programs, and issues within the OneDrive application itself. Whatever the reason might be, the troubleshooting methods listed below will help you fix the issue. Proceed with the one that suits your situation the best.

Check Your Internet Connection

If your screen is displaying the error code 0x8004e4a2 upon your attempt to sign into OneDrive, then the first thing that you need to do is check if you have a stable internet connection. 

If you are using Wi-Fi, check if the same connection is working fine on your other devices like your mobile phone. You can also try restarting the router and then logging into OneDrive. If you use a wired connection, make sure that the cables are connected properly and your ports are working correctly. You can try switching the ports as well if you are unsure. 

Disable Proxy

Proxy servers are gateways between you and the internet. The server acts as an intermediary between end users and the websites they browse. Proxy means acting on behalf of another person, and proxy servers act on the behalf of the users.

All the requests to access anything related to the internet to the proxy first. It then evaluates those requests and if deemed appropriate, sends those requests to the internet. However, there are times when the proxy server prevents legitimate processes from accessing the internet, hence issues like the one at hand. 

If you are using a proxy server, follow the steps mentioned below to disable it. If you are unsure whether you are using it or not, you can also follow the steps below to check:

  1. Press Windows + R keys together on your keyboard to open a Run dialog box.
  2. Inside the text field of the dialog box, type inetcpl.cpl and hit Enter.

    Open up the Internet Options screen
  3. In the Internet Properties dialog, head over to the Connections tab.
  4. Click on the LAN settings button.
  5. Ensure that the box associated with Automatically detect settings is checkmarked.
  6. Uncheck the box for Use a proxy server for your LAN.

    Automatically Detect Settings
  7. Hit OK to save the changes.
  8. Once done, restart your PC and check if the error 0x8004e4a2 is resolved.

Uninstall Third-Party Antivirus

While third-party antivirus programs and Windows Defender are essential to protect your PC from malware and all kinds of viruses, they can sometimes bring in issues too. There are times when over-protective antivirus programs block the processes of Windows programs because of mere false alarms, causing issues like the one at hand. 

The solution to this is simple, as all that you need to do is disable your antivirus program temporarily. If doing so solves the problem, then we recommend you uninstall that particular program and switch to a better alternative. 

If you are not sure about which antivirus program to switch to, head over to our guide about the best antivirus programs for Windows 10.

Here is how you can uninstall your third-party antivirus:

  1. Open a Run dialog box by pressing Windows + R keys together.
  2. Inside the text field of the dialog box, type appwiz.cpl and hit Enter.

    Open up the Programs and Features menu
  3. Once you are inside the Control Panel window, locate your antivirus program and right-click on it.
  4. Select Uninstall and follow the on-screen instructions to proceed.

    Uninstalling the 3rd party antivirus
  5. After the program is uninstalled, restart your PC. Upon reboot, check if the 0x8004e4a2 issue is resolved.

Reset Winsock

The Winsock programmable interface and supporting program manages all inputs and outputs for Internet applications in Microsoft Windows. If you are having issues with connecting applications to the internet, resetting Winsock can help you. Winsock configurations made in Windows will be undone by resetting Winsock.

Here is all that you need to do:

  1. Type cmd in the search area of your taskbar and click on Run as administrator to launch elevated Command Prompt.
  2. Once you are inside the Command Prompt window, type ‘netsh winsock reset catalog’ and hit Enter.

    Execute command to reset Winsock


  3. After Command Prompt executes the command, restart your PC.

Reset OneDrive Application

There is also a chance a corruption error or a bug has infected your OneDrive application, making it unable to respond to requests. In such cases, resetting the application is the best way to resolve the issue. Doing so will revert the application to its original, default state. 

During the process, your saved data will not be affected but you are likely to lose your saved preferences and a few of the custom settings. 

Here is how you can reset the OneDrive application on your Windows:

  1. Right-click on the Windows icon on your taskbar and select Run from the context menu.

    Open the Run Command Box from the Quick Access Menu
  2. Inside the text field of the Run dialog, type ‘%localappdata%MicrosoftOneDriveonedrive.exe /reset’ and hit Enter. This command should reset the application.

    Reset OneDrive
  3. Once done, restart your PC.
  4. Upon reboot, launch Run again and this time, type ‘%localappdata%MicrosoftOneDriveonedrive.exe’ in the text field.

    Launch OneDrive
  5. Hit Enter to execute it. Executing it will launch OneDrive and hopefully, you will be able to login without facing the error code 0x8004e4a2.

Reinstall OneDrive

If the error code 0x8004e4a2 persists even after resetting the application, then you might be facing the problem due to OneDrive’s corrupt installation on your Windows operating system. If this scenario is applicable, then we encourage you to go ahead and try reinstalling OneDrive as the last resort. 

Here is how you can do that:

  1. Type Apps & features in the search area of the taskbar and click Open.
  2. In the newly launched window, move to the right pane and locate OneDrive.
  3. Click on it and hit the Uninstall button.

    Uninstalling the OneDrive
  4. Follow the on-screen steps to complete the process.
  5. Once done, download and install the latest version of OneDrive on your Windows. 
  6. Finally, try logging in again and check if the problem is resolved. 

If it is not, then you might want to try resetting your Windows. If a bug or corruption error within Windows is causing the error code 0x8004e4a2, resetting the OS should do the trick for you.

— Update: 20-03-2023 — found an additional article 5 Fixes to OneDrive Error Code 0x8004de40 in Windows Efficiently from the website for the keyword fix onedrive error code 0x8004e4a2.

OneDrive App Displays Error Code 0x8004de40!

“Today, when I attempted to sign in to my OneDrive account on the Desktop, I get a OneDrive error code 0x8004de40, which shows ‘There was a problem connecting to OneDrive. Check your Internet connection, and then try again. (Error Code: 0x8004de40)’. I checked my internet, but all other internet-based services appear normal. I have no idea about this error code, can you provide me with some suggestions?”

And you might encounter the following OneDrive error code 0x8004de40 problems:

  • OneDrive Can’t sign in. Error 0x8004de40.
  • Login was either interrupted or unsuccessful. Please try logging in again. (Error Code: 0x8004de40).
  • We can’t sign into your account, please try again later 0x8004de88.

How to Fix OneDrive Error Code 0x8004de40 in Windows 7/8/8.1/10/11

Actually, the “There was a problem connecting to OneDrive 0x8004de40” error indicates that the OneDrive app is facing some connectivity issues. If your OneDrive app displays this error, it is most likely caused by a poor or faulty Internet connection, anti-virus software or proxies are also the main cause of this error, and you should check and change certain settings of the Internet.

If you are facing this Microsoft OneDrive error code 0x8004de40 in Windows 7/8/8.1/10/11, don’t panic. Here, we will explain 5 different ways to help you get this issue fixed, and introduce you to an effective way to protect your OneDrive data with CBackup in the paragraphs below.

  • Fix 1. Check Your Internet Connection

  • Fix 2. Change the Internet Properties

  • Fix 3. Disable the Proxy Settings

  • Fix 4. Reset Windows Socket (Winsock)

  • Fix 5. Reset OneDrive

  • How to Avoid OneDrive Data Loss Permanently

Fix 1. Check Your Internet Connection

According to Microsoft, the error code 0x8004de40 that shows “There was a problem connecting to OneDrive” on OneDrive means the app is having difficulties connecting to the cloud. And the major cause of this is a poor or unstable internet connection. To clear this error, the first thing to do is to confirm your internet connection by the following two methods.

1. Ensure that the cable is properly plugged in. If it is a wireless connection, confirm that your router is up and running smoothly. You could also try rebooting your router.

2. Launch your web browser and open a couple of web pages. If your browser successfully loads the pages, that means there’s no problem with your internet connection.

If there is something wrong with your internet, please try to fix 2 or fix 3 to solve your internet connection problem.

If your internet connection is working perfectly and you’re able to use the internet with every other app on your PC except OneDrive, then you should turn to fix 4/5/6 directly to clear the OneDrive connection error code 0x8004de40.

Fix 2. Change the Internet Properties

TLS 1.0 and above is a security protocol that helps in establishing encryption channels over the computer network. Your OneDrive client may not function properly when these protocols are disabled. You can follow the steps below to enable TLS 1.0 and above in Internet Properties.

1. Press Windows Key + R to open Run.

2. Type inetcpl.cpl and click OK to open the Internet Properties window.

3. On the Internet Properties window, open the Advanced tab.

4. Under Settings, scroll down and find the following options and check their boxes:

  • Use TLS 1.0

  • Use TLS 1.1

  • Use TLS 1.2

5. Click Apply and OK to save the changes. Reboot your Windows 7/8/8.1/10/11 computer and check for the occurrence of the error.

Fix 3. Disable the Proxy Settings

Anti-virus software usually works to protect your system from malicious attacks, but it may mistakenly block OneDrive from connecting to the cloud, so follow the steps below to adjust.

1. Press Windows Key + R to open Run. Then, type inetcpl.cpl and hit Enter to continue.

2. Go to the Connections tab and click on LAN settings.

3. Here, mark the Automatically detect settings option and unmark the option Use a proxy server for your LAN respectively.

4. Click on Apply and then OK to implement the changes right away.

Fix 4. Reset Windows Socket (Winsock)

One of the most common and effective troubleshooting solutions for network and connectivity issues on a Windows computer is resetting the Windows Socket (shortly called Winsock). Winsock may the reason why your OneDrive can use the internet. If your internet connection is strong and stable but some of your apps cannot access the network, resetting the Winsock could help fix the issue.

1. Type cmd in the search box.

2. Right-click on Command Prompt option and select Run as Administrator.

3. In the Command Prompt, type the following command and hit Enter.

netsh winsock reset catalog

4. Once the command is successfully executed, close the command prompt and restart your Windows 7/8/8.1/10/11 PC.

Fix 5. Reset OneDrive

When an app or program on your Windows 7 or 10 PC starts to misbehave or function abnormally, one of the quickest fixes is to reset the app. Doing this takes the app back to the default state it was when you newly installed it on your computer. Resetting the OneDrive app could also help clear the OneDrive connectivity error code 0x8004de40, and here’s how to go about it.

Resetting OneDrive doesn’t affect personal data, it just re-syncs the data to OneDrive.
Resetting an app might delete some of the app’s data, settings, and other saved preferences. This means you might have to set up the OneDrive app from scratch i.e. re-enter your login credentials and reconfigure your preferences.

1. Press Windows Key + R to open Run.


2. Enter or paste the command: %localappdata%MicrosoftOneDriveonedrive.exe /reset into the box and hit Enter on your keyboard or tap OK. This command would reset your OneDrive app.

3. Paste this command: %localappdata%MicrosoftOneDriveonedrive.exe into the Run dialog box and tap OK to quickly launch OneDrive after the reset process, and OneDrive should run smoothly without any error message.

You are recommended to restart your computer after resetting the OneDrive app, then check the OneDrive error code 0x8004de40 in Windows 10/11/8/8.1/7 is solved.

How to Avoid OneDrive Data Loss Permanently 

To avoid severe data corruption or loss caused by OneDrive errors, you can read the following two free tips to protect OneDrive data in advance and learn how to back up your data to the OneDrive cloud in a more stable way, even if the OneDrive app goes wrong. 

Tip 1.  Upload files to OneDrive Easily to Avoid OneDrive 0x8004de40 Error

Actually, the OneDrive desktop app may have many unexpected errors and you can’t fix them successfully sometimes. Therefore, if you are tired of handling these problems, you can turn to CBackup for help.

The free cloud backup service – CBackup allows you to sync PC files to OneDrive directly and easily to avoid the OneDrive error code 0x8004de40 or other OneDrive sync problems thoroughly, and it’s free. 

Besides, CBackup uses End-to-End Encryption, 256-bit AES Encryption, and GDPR policy to safeguard your data.

Here is how to sync computer files to OneDrive to see if it can meet your requirements:

1. Please download the CBackup desktop app and create a CBackup account freely and sign in.

2. Add and authorize your OneDrive under the Storage tab. Choose the OneDrive icon and click Authorize Now. Then follow the instructions to grant access to CBackup and complete the information.

2. Click on the Sync tab and click on the Sync PC to Public Cloud button.

4. Select the PC files that you want to sync to OneDrive in Source. Choose a OneDrive folder as your sync destination. Then press Start Sync to sync files to OneDrive easily.

Tip 2. Backup your OneDrive data in advance

Although OneDrive is one of the best cloud storage and backup solutions for Windows computers, it still has some occasional glitches. Besides OneDrive app error code 0x8004de40, you may meet error code 2, and error code 6 also and you still face the risk of data loss. Therefore, to protect your files, you’d better backup your OneDrive files to other cloud drives with CBackup.

CBackup allows you to add accounts of your cloud storage including OneDrive, Dropbox, and Google Drive on its interface and then create a cloud to cloud backup or cloud to cloud sync task to move files between cloud storage for free. With it, you can keep backup versions of OneDrive files in other cloud storage.
What’s more, you can enjoy many useful backup settings like scheduler, file filter, email notification, and so on for free too. 
CBackup uses the incremental backup method for you to protect your OneDrive cloud data, and save your destination cloud storage. 

Now, follow the steps below to backup OneDrive to Google Drive for example with CBackup:

1. Please click + Add Cloud under the My Storage icon if you have added OneDrive to CBackup.

2. Click on Backup tab, then, click Backup Public Cloud to Public Cloud button to create backup task.

4. Name your backup task, and choose OneDrive in the Source section. And add Google Drive as the backup destination. Then, click Start Backup to backup OneDrive to Google Drive easily.

Besides, CBackup offers the following benefits for you:

☛Offers Windows PC cloud backup feature. Except for OneDrive, you could back up computer files to Dropbox, Google Drive, CBackup Cloud, combined cloud, and so on.
Combine cloud storage into a huge backup space and then back up files from a local computer to this huge backup space. Thus, if your OneDrive is full and you could combine multiple OneDrive accounts or different clouds (Dropbox, Google Drive, etc.) into a big cloud storage space to protect more files.
Free sync files from cloud to cloud easily without downloading and uploading.
☛It offers CBackup Cloud (free 10 GB cloud space), which allows you to protect more files and safely.
Sync files from local computer to OneDrive, Dropbox, Google Drive and other clouds easily.


As you can see, fixing the OneDrive error code 0x8004de40 in Windows 7, 10, or 11 is very easy and simple to do. You can follow the fixes one by one to solve OneDrive problems, but there is no guarantee of success. 

So, according to the 3-2-1 data backup strategy, you are recommended to backup your files with CBackup or use CBackup to backup your PC files directly. With CBackup, you will not have any more problems in losing your important files. Don’t hesitate to use it.

— Update: 22-03-2023 — found an additional article How to Fix OneDrive Error Code 0x8004e4a2 in Windows [Partition Magic] from the website for the keyword fix onedrive error code 0x8004e4a2.

Some users reported this error when they attempted to sign in to OneDrive account. This error occurs for different reasons such as network connection failure caused by OneDrive component error, misconfigured Windows Firewall and third-party antivirus programs. So, how to repair error code 0x8004e4a2 on OneDrive? Here several methods listed to help you fix this error.

How to Fix Error 0x8004e4a2

Method 1. Check the Network Connection

When you cannot sigh in to your OneDrive account and an error code 0x8004e4a2 shows, the first thing you should do is to check the internet connection of your PC. The unstable internet connection may lead to the error 0x8004e4a2. You can refer to the following article to check the internet connection.

Method 2. Disable VPN or Proxy

If you are using a proxy server, you can try to disable it to fix error 0x8004e4a2.

Step 1. Press Wins + R keys on the keyboard to open Run box. Then type inetcpl.cpl command in the box and press Enter key to open Internet Properties.

Step 2. Click the Connections tab and then click LAN settings option.

Step 3. Make sure the Automatically detect settings option is checked. Then uncheck the Use a proxy server for your LAN under Proxy server section. Press OK to save the changes.

Step 4. Then restart your computer to see if the error is fixed.

Method 3. Allow OneDrive Through Firewall

Although Windows Defender and the third-party antivirus program are important to computer’s health, sometimes over-protective antivirus program can cause issues like 0x8004e4a2 error. Thus, if you have a third-party antivirus program installed on your PC, you can try to uninstall it to fix OneDrive error code 0x8004e4a2. Then allow OneDrive app program through Windows firewall.

Step 1. Press Wins + R keys on the keyboard to open Run box. Then type appwiz.cpl command and press Enter key.

Step 2. Find the third-party antivirus program, then right-click it and select Uninstall. Then follow the instructions to uninstall the program.

Step 3. Restart your computer to see if the error is fixed.

Then check the Windows Defender Firewall and allow OneDrive through Firewall.

Step 5. Click Change settings to allow apps to communicate through Windows Defender Firewall. Then check OneDrive under Allowed apps and features. Then click OK.

Step 6. Restart your computer.

Method 4. Reset Winsock

You can try to reset Winsock to repair error code 0x8004e4a2 on OneDrive. Follow the detailed steps below.

Step 1. Press Wins + R keys on the keyboard to open Run box. Then type cmd command in the box and press Ctrl + Shift + Enter keys to run as administrator.

Step 2. After the Command Prompt window opens up, type netsh winsock reset catalog command and press Enter key.

Step 3. After the process is completed, restart your computer.

Method 5. Reset OneDrive App

Also, you can reset OneDrive app to fix the issue. Follow the detailed steps below.

Step 1. Press Wins + R keys on the keyboard to open Run box. Then copy and paste %localappdata%MicrosoftOneDriveonedrive.exe /reset in the dialog window and press Enter key. Then restart the computer.

Step 2. After rebooting, open Run box once more. Copy and paste %localappdata%\Microsoft\OneDrive\onedrive.exe in the dialog window to restart OneDrive and press Enter key.

Method 6. Reinstall OneDrive App

If above method does not fix error 0x8004e4a2, you can try to reinstall OneDrive app.

Step 1. Right-click the Windows icon and select Apps and Features. Find OneDrive app and click it, then click Uninstall option.

Step 2. After uninstalling, download and reinstall the latest version of OneDrive in Windows.

Step 3. Try to sigh in to your OneDrive account to check if the error is fixed.

Wrapping Things Up

In this post, you have learned the ways to repair error code 0x8004e4a2 on OneDrive. You can try these methods to fix error 0x8004e4a2. Hope these ways can solve your issue successfully.

Should you still have problems about how to fix OneDrive error code 0x8004e4a2, just feel free to contact us via [email protected] or leave us a message.


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