Fix Amazon Prime Error Code 9068 or 5004

In this post we will show you how to fix Amazon Prime Error Code 9068, Unable to process your request OR Error Code 5004, Problem occurred error messages.

Amazon Prime is one of the best streaming services in the world. It is exchanging blows with Netflix with being relatively inexpensive. But nothing is perfect in this world. Amazon Prime users are exasperated by many errors and in this article, we will be addressing two of them. We will be seeing how to fix Amazon Prime Error Code 9068 or 5004 with the help of some simple but effective solutions.

Fix Amazon Prime Error Code 9068, Unable to process your request

Many Amazon Prime users are seeing the following error message when trying to access Prime Video channels or while changing the Settings.

The most common reasons for the error are server issues and registration glitches. However, we will be covering every possible solution of this article in this guide.

These are the things you can do to fix Amazon Prime Error Code 9068-  Unable to process your request.

  1. Check if Amazon Prime is down
  2. Reregister your Device
  3. Enable or Disable VPN

Let us talk about them in detail.

1] Check if Amazon Prime is down

Before looking for potential solutions, it is better if you check if the Amazon Prime server is down. You can use or to know if there is a recent spike in the reporting of Amazon Prime issues. If you came to the conclusion that the Amazon Prime server is down, the only thing you can do is wait for it to be back on track.

2] Reregister your Device

This error can be because of some glitch in registration. And by registering the device you can fix the error, nonchalantly. So, to deregister, you need to follow the given steps.

  1. Log in to your Amazon Prime account.
  2. Click on your profile > Account & Settings.
  3. Go to your device and “Deregister” the device that’s causing your trouble.

Now, register to the device that’s giving you trouble and check if the issue persists.

3] Enable or disable VPN

There are certain countries that are desolate from Amazon Prime’s support. If you are outside of that zone you won’t be able to connect to the Amazon server and hence will see this error.

Therefore, if you are using a VPN that connects you to a country with no Prime support, disable it. Whereas, if the region you are in doesn’t support Prime, you can either use a free VPN Service or invest in a paid one.

Fix Amazon Prime Error Code 5004, Problem occurred

Many Amazon Prime users are seeing the following error message when trying to access play a video in Amazon Prime.

This error is can be because of many solutions as there are many variables at play here. There are many reasons why one may face this issue, corrupted cookies, VPN and firewall, poor Internet connection, etc. We have accumulated a list of all the possible solutions to resolve the error.

These are the things you can do to fix Amazon Prime Error Code 5004.

  1. Check your Internet Connection
  2. Reinstall Amazon Prime
  3. Disable VPN
  4. Clear Cache and Cookies

Let us talk about them in detail.

1] Check your Internet Connection

One of the many reasons why you see this error is poor Internet Connection. You can try checking other websites and see if they are working fine.

There are a few things that you can do to fix Internet-related errors. First of all, restart your system and router and see if the issue persists. If the issue shows some perseverance, call your ISP.

2] Reinstall Amazon Prime

A corrupted installation package can be the reason behind this error. The only way to fix it is by reinstalling the error. Different devices have different methods of reinstalling Amazon Prime, so, do that, and see if the issue persists.

3] Disable VPN

Another reason why you may see this error is because of the VPN. The reason is pretty obvious, there are some countries that don’t support Prime. So, if you are connected to one of those regions, you will see this error.

4] Clear Cache and Cookies

If you are using the web version on your computer, you can go to the browser’s settings and clear its cache and cookies. This will fix the error for you.

Hopefully, you are able to fix Amazon Prime Error Code 9068 or 5004 with the given solutions.

Why does Amazon Prime keep saying something went wrong?

More often than not, you will see a “Something went wrong” error in Amazon Prime when your computer is not connected to the Internet, or if the Internet is fluctuating. You can fix slow Internet and if that doesn’t work, try other solutions aforementioned.

Read Next:

  • We’re experiencing a problem playing this video – Prime Video error
  • How to fix Amazon Prime Video error codes 1060 and 9074.

— Update: 10-02-2023 — found an additional article How to Fix ‘Amazon Error Code 5004’ from the website for the keyword fix amazon prime error code 9068 or 5004.

Some Windows users are seeing the error code 5004 when they attempt to stream content from Amazon Prime. In most documented cases, this problem only occurs with several titles while other content streams out just fine.

Amazon Error Code 5004

As it turns out, there are several different culprits that might be causing the error code 5004 on Amazon Prime. Here’s a shortlist of potential instances where this problem can occur:

Method 1: Investigating a Server Issue

Before you move out to any of the other fixes below, you should start by ensuring that Amazon is not currently dealing with a widespread server issue. If the error code 5004 is actually being caused by a streaming issue that’s beyond your control, there’s nothing you can do other than wait for the problem to be fixed by the qualified developers.

If you think this scenario might be applicable, a good idea would be to use services like DownDetector or IsTheServiceDown to figure out if other users in your area are currently dealing with the same type of issues.

Verifying the server status of Amazon Prime

If the investigation you just did has revealed a problem with Amazon’s Video servers, all you need to do is wait for the problem to be resolved.

But in case there is no evidence of a server issue, move down to the next method below.

Method 2: Re-activate your Amazon Prime Video Account

If you’re encountering this problem on a Smart TV or when using a service like Roku or Nvidia Shield, it’s that you’re seeing the error code 5004 due to the fact that your Amazon account has become inactive.

This is typically reported to occur if you’ve been signed in with your Amazon Prime account on a device (Smart TV, Roku, Nvidia Shield, etc.) without using it for a long period of time. Some devices will fail to prompt you to re-activate your account unless you sign into it from a desktop or mobile browser.

If you think this scenario might be applicable and your Amazon Prime account has been temporarily disabled, jump on a desktop or mobile device visit the login page of Prime Video, hit the Sign In button, and log in with your Amazon account.

Signing in and re-activating your account

After you do this successfully and re-activate your Amazon account, return to the device where you were previously encountering the problem and see if the issue has been resolved.

If the problem is still not resolved or this scenario was not applicable, move down to the next potential fix below.

Method 3: Factory Reset Nvidia Shield TV (if applicable)

If you’re encountering this problem on an Nvidia Shield device, there’s a very high chance that you’re facing an annoying bug with the Amazon Prime app that went unresolved for years now.

Users that have dealt with this issue before are suggesting that the problem is being caused by some temporary data belonging to Amazon Prime that will stick even if you reinstall the app.

In this case, you will need to reset your Shield device back to the factory settings in order to fix the error code 5004.

Note: Keep in mind that if you do this, all the data present of your device will be wiped. So before following the instructions below, make sure you back up your data safely.

Once you are ready to reset your Shield device in an attempt to fix the Error 5004, follow the instructions below:

  1. From the Home screen of your Shield device, access the Settings menu.
  2. Once you’re inside the Settings menu, go to Device Preferences then access the Reset tab.
  3. Inside the Reset tab, choose Reset once again to confirm the operation, then select Erase everything to confirm the operation.
    Resetting the Nvidia Shield device

Method 4: Using a VPN Client

Keep in mind that Amazon Prime Video is configured to do a lot of location checks (when you create an account, when you log in and when you attempt to stream content). If you’re attempting to stream content, you might be seeing the error code 5004 due to some type of geographical restriction.

Fortunately, if you’re encountering this issue on a device that supports it, you should be able to fix this problem by using a ‘safe’ VPN client to make it seem like you’re accessing the streaming platform from a location that doesn’t violate any geo-restriction.

To help you pick the best option for you, we’ve made a list of safe VPN clients that you can use when streaming content from Amazon Prime:

  • Cloudflare
  • Super Unlimited Proxy
  • Surfshark
  • Unlocator

If you’re looking for specific instructions on how to install and configure a VPN client on a Windows PC, follow the instructions below to download, install, and configure the free version of VPN:

  1. Visit the download page of from a desktop browser (preferably) and click on the Download button to initiate the download.
  2. Once you get to the next screen, click on the Register button, then go ahead and download the free version of for Windows.
    Downloading the VPN solution
  3. At the next step, insert the email address and hit Enter to start the registration process.
    Registering for the service

    Note: Ensure you need a valid email address at this step since you’ll need to validate it later.

  4. Once the registration is finally complete, open your email Inbox and look for the verification email from When you manage to locate it, click on the verification link and configure the username and password for your account.
  5. Once the validation is complete, click on Create an account.
    Creating an account with
  6. Once you manage to complete the sign-in procedure, make your way to Pricing > Free and click on the Apply Now button to activate the free plan.
    Apply for the free account
  7. Once the Free plan is activated, access the Download section and click on Download Now (the button corresponding to your operating system).
  8. After the download is finally complete, double-click on the on-screen prompts to complete the installation.
    Installing the Hide.Me VPN application
  9. After you manage to install the Hide.Me application on your computer, use the credentials you previously validated to log in before clicking on Start your free trial to get started.
  10. Finally, set a country that’s supported by Amazon Prime and enable the VPN service.
  11. Attempt to stream content from Amazon Prime Video again and see if the issue is now resolved.

— Update: 23-02-2023 — found an additional article Solved: Amazon prime video error code 5004 from the website for the keyword fix amazon prime error code 9068 or 5004.

Many users of Amazon Prime face the error code 5004 when playing videos. This error irritates the users quite often, but there is no need to worry. In this guide, you will know the causes of this error you have encountered. You will be given several solutions to this dilemma. You have to stick by and try any solutions carefully to avoid this issue—no need to worry. You will solve this issue in no time.

Part 1. What Are the Causes of the Amazon Prime Video Error Code 5004?

Just rushing to the solutions to this error is not suitable for any problem. You need to understand the causes of this issue before you apply any solutions to it. Knowing the causes is obligatory for all the users, so they understand the roots of this Amazon Prime video error code 5004 problems. There are many causes of this problem, but here are some of the common causes of this error;

Part 2. 5 Methods to Fix Amazon Prime Video Error Code 5004?

There are many solutions to this problem of Amazon Prime video error code 5004. Once you have known the causes now, it is easy for you to understand the solutions. You have to go through all the solutions properly. There do exist quick and easy solutions to this error. There are diverse solutions according to different situations of the users. So, first, go for the solution that fits your situation the most. Here are some widely used remedies to fix Amazon Prime error code 5004;

Method 1: Make Sure That Your Internet Connection Is Stable

Firstly, without jumping to any other solution, check that if your internet connection is stable or not. If the internet is not stable, then it is obvious that you won’t enjoy your Amazon Prime videos online. You need first to see if you have access to the internet. Furthermore, run a speed check to witness the stability of the internet if you want. Here are some short steps;

Step 1: Open the settings of your PC/PS4 or Xbox.

Step 2: Click on the section of connections.

Step 3: Click on the Wi-fi option and see if access is available or not.

Step 4: If not, try turning your connection off and on after few minutes or contact your connection provider.

Method 2: Check If Your Amazon Prime Account Is Active or Not

Secondly, there might be a situation where your account would be inactive. If the account is not active, you will deal with this issue in that case also. You need to make sure that your account is active so that you could tackle this issue.

Article post on:

Step 1: Open your website of Amazon Prime account or app.

Step 2: Log in to your account and see if you are account is active or not.

Step 3: Activate your account to enjoy your Amazon Prime videos.

Method 3: Reinstall the Amazon Prime Video App

The users having the app are also likely to face this error. If you are streaming through devices like Xbox, ps4, or Apple Tv, this issue will occur someday. Sometimes the app gets outdated or has a bug. You have to remove the App and reinstall it to get relief from this error.

Step 1: You need to delete your Amazon Prime video app.

Step 2: Download and reinstall the Amazon Prime video app.

Step 3: See if the obstacle is solved yet.

Method 4: Disable Proxy, VPN, Firewall, and Other Installed Antivirus Security Programs

There are some changes when you encounter this problem when you have enabled any proxy, VPN, firewall, or any other antivirus security programs on your device. These elements are sometimes the cause of connectivity issues. VPN and proxy cause traffic encryption due to which users face this issue. It would help if you disabled all the proxies, VPN, firewalls, or any antivirus security programs. You can uninstall all the security programs on your PC and can disable proxy or VPN online.

Step 1: You need to open your chrome.

Step 2: Open the settings of your chrome.

Step 3: Open the proxy settings.

Step 4: Disable proxy.

Method 5: Clear All the Cache and Cookies of Your Browser

This solution is applicable if you are accessing your prime video on a PC. Sometimes the data becomes corrupted; it causes conflict with the real website data that causes this error. It would help if you got rid of this hurdle. Here are some quick steps to do so;

Step 1: Open your chrome on PC.

Step 2: Go to history or press “control H.”

Step 3: You will have a new bar open from where you can clear the cache.

Step 4: Clear the cache and see if the problem still exists.

Part 3. Alternative tip to solve Amazon Prime error code 5004.

Suppose you have tried all the above options and can not eliminate the Amazon Prime error code 5004. You can continue watching your favorite videos only by downloading the Amazon Prime video on your PC. You can easily download the Amazon Prime video in no time. These are the few simple steps to download the Amazon Prime video.

Step 1: Firstly, keep in check that your device is connected to the Internet connection.

Step 2: Llook for the prime title you are willing to download.

Step 3: Open the video details.

Step 4: Click on the download option.

Step 5: Wait for the Amazon Prime video to download.


Bonus Tip: How to Do When Downloaded Amazon Prime Video Isn’t Playable or Corrupted?

If you have struggled all long to watch your desired videos on Amazon Prime, and lastly, you have downloaded the video. Still, the video is unable to play. The Amazon Prime video might be corrupted due to any reason, or they’re some problems with your Amazon Prime video. Now you need to repair your video to cherish it. This is the one last thing that can help you get your way through. You need to download and install the Recoverit software to fix your corrupted Amazon Prime downloaded video.

You can repair your corrupted Amazon Prime video in no time using Wondershare Repairit Video Repair as it supports multiple video formats and can allow you to repair more than one file at a time.

The main features of Wondershare Repairit – Video Repair:

These are the following steps you need to follow:

Step 1: Add your corrupted Amazon Prime video

Run the software on your PC. Once the application is open, click on the option of “Add” and select your corrupted Amazon Prime downloaded video.

Step 2: Repair your videos

After you have added the Amazon Prime corrupted video, click on the option of repair. Wait for a while; let the application repair the video.

Step 3: Preview the repaired videos

When the repairing process is completed, you will see information about the repaired video. Preview your repaired video through the click preview button.

Step 4: Advance mode for severely corrupted video (optional)

If the videos are severely corrupted and not repaired successfully, please go to the advanced repair mode. Just click the “Advanced Repair” button.

Then add a sample video and repair it now.

Step 5: Save repaired video

When all corrupted videos are repaired, you can click the “Save” button to store videos to any location on your computer.

Video Tutorial to Fix This Video File Cannot Be Played Error Codes.

— Update: 23-02-2023 — found an additional article How to Fix Amazon Prime Error Code 9068 from the website for the keyword fix amazon prime error code 9068 or 5004.

Some users have reported that they encountering the ‘Error Code 9068‘ (Unable to process your request) when using Amazon Prime Video. In the majority of reported cases, this error pops up when users attempt to access channels through Prime Videos or when attempting to access the Settings menu.

Amazon Prime Error Code 9068

After investigating this issue, we’ve managed to identify several different culprits that might contribute to the apparition of this particular error code. Here’s a shortlist of potential culprits:

Method 1: Checking for server issues

This is by far the most common scenario that will cause the 9068 error code. This problem was reported massively in the past when a widespread issue with the Amazon Web Service effectively broke streaming for a lot of affected users around the globe.

If this scenario is applicable, the issue will be completely beyond your control. All you can do is investigate the problem to see whether other users are currently finding themselves in a similar situation.

To verify whether you’re actually dealing with an Amazon server issue, start by checking services like IsTheServiceDown and DownDetector and see if others are dealing with similar issues.

Verifying the server status of Amazon Prime

In case the investigation reveals an underlying server issue with Amazon, none of the potential fixes below will be effective in your case. All you can do in this case is wait for Amazon to fix the problem on their side.

However, if you found no evidence that the 9068 error code is currently occurring massively in your area, move down to the next potential fix below.

Method 2: De-Registering the device

A lot of users affecting by this error code have reported that they managed to fix this problem by de-registering the device where they encountered the 9068 error on and then register it again.

This is done using a dedicated Amazon link that you need to connect your Amazon account with. Here’s a quick guide on how to de-register an Amazon Prime device before registering it again:

  1. Visit the Amazon pin link and log in with the same account you use to connect to Amazon Prime.
    Signing in with Amazon Prime
  2. Once you insert your username, your password, and you are successfully signed in, scroll down to the Registered Devices section and click on the Deregister button associated with the device that is giving you issues.
    De-registering the Amazon Prime device
  3. At the next screen, confirm the de-registering of your device by clicking on Deregister (under Deregisted this device).
  4. Now that your device was successfully de-registered, log out of your Amazon Prime account, then return to the Amazon Pink login screen and complete the login procedure once again.
  5. After you are signed back in, return to the Registered Devices section and click on the option that says Register Your Device.
  6. Next, go through the on-screen prompts to select the specific device you want to register, then complete the operation.
    Re-registering the device

    In case the same problem is still occurring, move down to the next potential fix below.

Method 3: Using a VPN client

If you’re attempting to stream Amazon Prime content from an area in which this service is not officially launched, you can expect to see the 9068 error due to a geographical restriction enforced by the streaming service.

One workaround that will help you avoid the error, in this case, is to use a ‘safe’ VPN client to make it seem like you’re accessing Amazon Prime from a location that doesn’t violate any geo-restrictions.

To make things easier for you, we’ve made a list of user-verified VPN clients that were confirmed to work well with Amazon Prime users:

  • Cloudflare
  • Super Unlimited Proxy
  • Surfshark
  • Unlocator

Install any of these VPN services (all of them include a free plan) and see if the problem is resolved when you’re tunneling your connection through a location that’s supported by Amazon Prime.

— Update: 16-03-2023 — found an additional article How to fix Amazon Prime Video error code 5004 from the website for the keyword fix amazon prime error code 9068 or 5004.

Amazon Prime Video is one of the top entertainment services. From the latest TV shows and movies to on-demand films, there is no shortage of content to keep you entertained.

However, like with most other streaming entertainment services, Amazon Prime experiences some technical errors from time to time. One of the most common of these errors is the Amazon Prime Video error code 5004.

Error code 5004 is an authentication error that occurs when you are trying to sign in to Amazon Prime servers from your streaming device. What this means is that you are unable to access any of your favorite content.

But worry not! Below, we have compiled all the information you need to fix this error when it occurs.

What causes Amazon Prime error code 5004?

Before looking at solutions, it is first important to understand what causes the error on Amazon Prime Video. Below is a look at some of the common causes:

  • Unreliable internet connection
  • Using VPN or Proxy or if your network or computer has a firewall
  • Antivirus and other security software
  • Corrupted cookies and cached data
  • Outdated Amazon Prime Video app
  • A bug problem with the Amazon Prime app

How to fix error 5004 on Amazon Video?

To fix Amazon Prime Video error 5004:

1. Ensure you have a stable internet connection

One of the top causes of authentication issues with Amazon Prime Video is an unreliable internet connection.

Connectivity issues such as slow or fluctuating internet can lead to problems when accessing servers. Therefore, if you are getting error code 5004, one of the first areas you should check on is the connection.

First check that you can access the internet, then perform a speed check to ensure that your connection is stable. If there is a problem, contact your internet service provider for troubleshooting.

2. Disable VPN, proxy, firewall, and antivirus security programs

VPN, proxy, firewalls, and antivirus programs are other causes of connectivity issues. For VPN and proxy, traffic encryption and rerouting can cause you to experience problems accessing the servers.

Firewall and antivirus, on the other hand, can block your connection, leading to failed sign-in. Disabling these programs can help to fix these issues, thus allowing you to be able to sign in.

3. Clear your browser’s cache and cookies

If you are accessing Prime Video through your computer, cached data and cookies can be another cause of error code 5004.

When the data becomes corrupted, it can cause a conflict with the real website data causing sign-in to fail.

Clearing the cache and cookies will remove the corrupted data, allowing you to sign in without problems.

4. Remove and re-install Amazon Prime Video App

It is also possible to get the Amazon Error code 5004 on Apple TV, PS4, and Xbox, if you are streaming your content through these devices.

The most common cause of the error in such a situation is usually a problem with the Amazon Prime Video app, which can be due to a bug or an outdated application.

You can fix the issue by deleting the app from your device, and then downloading and installing a fresh and up-to-date version of the application.

Getting Amazon Prime Video error code 5004 when trying to watch your favorite shows and movies can be a frustrating experience. However, it is possible to fix the error and resume streaming on Amazon Prime.

The above are some of the top solutions that can help resolve the error. However, if the problem persists, you should contact Amazon Prime customer service for additional troubleshooting and help.


  • Amazon Prime Video not working? How to fix
  • No sound on Amazon Prime Video fix
  • Fix Amazon Prime Video insufficient bandwidth error

— Update: 19-03-2023 — found an additional article Fix error code 9068 on Amazon Prime Video from the website for the keyword fix amazon prime error code 9068 or 5004.

Amazon Prime Video is an internet on-demand streaming entertainment service that offers a range of movies, TV shows, and videos.

If you are looking to watch something entertaining, including dubbed anime, classic films, and TV series, Prime is the place to be.

However, from time to time, you might have to contend with a technical problem or two. A common problem that affects users, this interfering with their viewing experience is the Amazon Prime error code 9068.

The Prime Video error code 9068 is a refreshing error that affects the library, making several (and in worse cases) of all of the collections unavailable.

It can also affect the Prime Video display, making sections of the home screen unavailable.

Getting this error can thus be a frustrating experience. But worry not! Below, we have compiled all the information about the issue and how you can fix it.

What causes error code 9068 on Amazon Prime Video?

The Amazon error code 9068 appears to be more prevalent on Roku devices and for users outside the U.S. This suggests third-party device compatibility and geographical access issues.

However, it still affects users of other devices, including Smart TVs, PS4s, and other devices, and for users even in the U.S.

Other reasons why this error can occur include:

  • Corrupted software or hardware data on the device
  • Outdated Amazon Prime video app
  • A bug problem that temporarily affects the device’s or the app data
  • A problem on the Amazon server-side
  • Device compatibility issue

How to fix Amazon prime video error code 9068?

If you encounter error 9068 on Amazon Prime, try out the following fixes:

1. Reboot your streaming device

Corrupted device data and bug problems are usually temporary issues, which can be easily fixed by rebooting your device.

For Roku, you can reboot your device through the following steps:

  • Go to Home Screen on your device and selecting “Settings”
  • Scroll down the Settings menu and select the “System” option
  • Scroll down and select “Restart” then confirm your choice by pressing “OK” on your remote to reboot your device.

You can also reboot your device (Roku or others) by powering it off, unplugging the power cord for about two minutes, and then powering it on again.

2. Deregister then register your device from Amazon Prime Video

Error code 9068 can occur if there is a compatibility issue with your device and the Amazon Prime server. This is fairly common when using a new streaming device.

The issue can be fixed by deregistering the device, then register it again. To do this:

  • Go to
  • Log in using your Amazon Prime account details
  • Navigate to the “REGISTERED DEVICES” section and click on the “Deregister Your Device” option to remove your device
  • Sign out and then sign back in again
  • Navigate to the “REGISTERED DEVICE” option and click on “Register Your Device”
  • Enter the details for your device and then submit to complete the registration.

Once you have registered your device, power it on and launch the Amazon Prime Video app/channel to start enjoying your favorite content again.

3. Ensure that your app is up-to-date

An outdated app is another reason for error 9068, as well as several other Amazon Prime Video not working issues.

Usually, most devices will update their applications/channels automatically, unless they are powered off for a long time, disconnected from the internet.

If using, say a Roku device, you can update your Amazon Prime app and others by simply powering it on and ensuring that the internet connection is active.

This will allow it to update the Prime Video app, which will fix any bug issues.

Getting the Amazon error code 9068 can be a frustrating experience. However, with the above solutions, you can be able to fix the problem and start streaming again.

However, if the issue persists, you can contact Amazon Prime customer care for additional support and troubleshooting.


  • How to fix Amazon Prime Video not working
  • Issues with Amazon Prime on Apple TV? How to fix
  • How to download Prime videos to PC or Mac
  • Fix error 5004 on Amazon Prime Video


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